Would You Like to Talk to Special Services?
Dec 4, 2011, 3:15 am
#1
Original Poster
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 954
Would You Like to Talk to Special Services?
Upon checking in today at F in LHR T5 there was a note in my record to call Special Services. The check-in agent called them. Apparently they just wanted to meet me and chat to see if I was "happy". I said the chat was not needed. First time for me.
Two of the check-in people then assured me that things were really changing at BA and there was going to be significant changes. I smiled.
Two of the check-in people then assured me that things were really changing at BA and there was going to be significant changes. I smiled.
Dec 4, 2011, 3:45 am
#3
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,128
Dec 4, 2011, 3:52 am
#4
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,564
this has happened for me a couple of times when travelling F ex LHR. I am just a GGL so assume there were very few properly important people traveling that day.
Didn't take up the offer as I couldn't think of anything they could actually do for me.
Special services or similar can be more visible at outstations especially India.
Didn't take up the offer as I couldn't think of anything they could actually do for me.
Special services or similar can be more visible at outstations especially India.
Last edited by Swanhunter; Dec 4, 2011 at 4:19 am
Dec 4, 2011, 4:07 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,314
Me too out of Gatwick, and I was only going CE. In my case she magically appeared at the lounge - very chic and glamorous, in smart suit with an eye catching scarf, and the faintest whiff of Chanel No. 5. Asked me if everything was OK and then just slipped away....
Dec 4, 2011, 4:20 am
#6
Ambassador
Join Date: Jan 2011
Location: Frankfurt
Posts: 1,755
Dec 4, 2011, 4:21 am
#7
Join Date: Nov 2009
Location: East Berlin
Posts: 1,534
Me too out of Gatwick, and I was only going CE. In my case she magically appeared at the lounge - very chic and glamorous, in smart suit with an eye catching scarf, and the faintest whiff of Chanel No. 5. Asked me if everything was OK and then just slipped away....
Palmer
Dec 4, 2011, 4:39 am
#8
Join Date: Jan 2009
Location: LUX
Programs: BA Gold GGL, Hilton Diamond, FB Grey, Amex MR, Trop Plus Gold
Posts: 851
Dec 4, 2011, 4:41 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,314
Talking of hotels: a few months ago a senior/older male colleague and I were staying at the Conrad in Istanbul. I had been given a room on a high floor, he was on something like flooor 5 - and he knows about my proclivities. We had been out for dinner and came back to the Conrad quite late. As we walked into the lift, a rather mature lady of the night swept (rolled?) into the lift - and it was quite clear her game plan. My colleague smirked massively as we rode to floor 5, he got out (to her evident consternation) and I could hear him laughing like a drain down his corridor, while I had a "difficult conversation" with my new friend....
Dec 4, 2011, 6:40 am
#10
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,234
Dec 4, 2011, 9:07 am
#11
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
this has happened for me a couple of times when travelling F ex LHR. I am just a GGL so assume there were very few properly important people traveling that day.
Didn't take up the offer as I couldn't think of anything they could actually do for me.
Special services or similar can be more visible at outstations especially India.
Didn't take up the offer as I couldn't think of anything they could actually do for me.
Special services or similar can be more visible at outstations especially India.
Dec 4, 2011, 9:40 am
#12
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,267
Haven't used it since.....because she was told she didn't really qualify for using the diplomatic channel but as it was quiet the kind lady was prepared to make an exception.
Dec 4, 2011, 9:45 am
#13
Join Date: Nov 2009
Location: AMS/LON
Programs: BAEC Silver, TK Gold, Eurostar CB, FB Explorer
Posts: 242
This happened to me at LGW
(in Oct 2011) - First time at Gatwick as a Gold, when I got to Galleries 1st, the nice lady on the lounge door saw the note - then a Special Services lady appeared, gave me her/their mobile number, and said to ring it if I had any problems at Gatwick. Very nice.
Dec 4, 2011, 12:18 pm
#14
Join Date: Jul 2005
Location: 64K or 2A
Programs: BA LT Gold, HH Diamond
Posts: 785
Seems to happen to me every so often for no discernible reason, though I suspect it has more to do with the company for whom I work than me personally. The most memorable occasion was when Mrs Rotorhead and I were flying CW to SIN (on a freebie "apology" ticket.. but that's another story) and we were asked if we would mind waiting a moment at check in as SS wanted to talk to us. All they wanted to say was sorry that they couldn't UG us to F!! As these were absolutely free tickets I had no expectations whatsoever that we should be and mumbled that this was fine and not to worry. A bit later I was called over to the desk in the lounge and handed BPs for 4E/F - Still don't understand it, but not complaining.
Still don't understand it, but not complaining.