New F but terrible young crew on LHR-ATL
Jul 17, 2011, 12:03 pm
#32
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Jul 17, 2011, 12:18 pm
#33
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As someone over 30, who has had to train a few under-30s (some under 20) in the last few years, albeit not in the Airline Industry, I do wonder where a lot of gumption for that age group has gone.
I also blame the "you can't fail something" culture developing. When I sat my technical training courses, if you failed, you went back and sat the whole course again. Now, it's just questioning afterwards, if they've not attained a high enough mark, and re-sit the questions that they get wrong. It's not a good way to learn. Yet it's cheap.
If my Industry is similar to BA, (and it is, in the respect of being highly unionised, and have a workforce of a lot of long service people who are not actively seeking to move elsewhere), seeing fresh faced youngsters thrown in at the deep end with poor training, hardly does anything to inspire confidence in Management who have sanctioned this. And those same managers don't have to deal first hand with these effects of cost cutting of the training budget. It's much easier to answer an e-mail complaint days later, than be standing at the "coal-face" dealing with the immediate after-effects.
I also blame the "you can't fail something" culture developing. When I sat my technical training courses, if you failed, you went back and sat the whole course again. Now, it's just questioning afterwards, if they've not attained a high enough mark, and re-sit the questions that they get wrong. It's not a good way to learn. Yet it's cheap.
If my Industry is similar to BA, (and it is, in the respect of being highly unionised, and have a workforce of a lot of long service people who are not actively seeking to move elsewhere), seeing fresh faced youngsters thrown in at the deep end with poor training, hardly does anything to inspire confidence in Management who have sanctioned this. And those same managers don't have to deal first hand with these effects of cost cutting of the training budget. It's much easier to answer an e-mail complaint days later, than be standing at the "coal-face" dealing with the immediate after-effects.
Jul 17, 2011, 12:21 pm
#35
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Jul 17, 2011, 12:22 pm
#36
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Jul 17, 2011, 12:24 pm
#37
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My only concern is that of safety. A drink slightly later than normal or expected is nothing if they dont know what to do if you are going to die. But I do know that they take exams every year or 18 months covering safety.
Jul 17, 2011, 12:27 pm
#38
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Every 12 months, the same as CIHY, myself, and every other BA Cabin Crew member...
Jul 17, 2011, 12:28 pm
#39
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Although this was would obviously appear to be a Mixed Fleet crew problem, I have suffered similar poor performance on two sectors in F from legacy crews.
Jul 17, 2011, 12:41 pm
#41
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Jul 17, 2011, 12:48 pm
#43
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Jul 17, 2011, 1:09 pm
#44
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Jul 17, 2011, 1:18 pm
#45
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On my F from DXB to LHR I had excellent service, or at least I felt it was excellent:
* almost constant presence in the cabin...
* ... but never intrusive
* showed the wine bottle before pouring
* served food at the time requested
* smiing
* friendly and helpful, without being overly familiar.
And the CSD had her keys on a BASSA key ring...
Comment card duly filled, shown to crew in galley and then sealed and submitted to CSD. Got an e-mail thanking me for it a week or so later too.
