New F but terrible young crew on LHR-ATL
Jul 17, 2011, 10:04 am
#16
Join Date: Sep 2004
Location: Romsey, UK
Programs: BA, UA
Posts: 748
Yes, and I get upset when I get allocated 5E while my wife and daughter end up in 1K through whatever bizarre seat allocation procedure gets implemented. Sometimes the assumption is not the correct one. But I digress. I haven't had the "pleasure" of a mixed fleet crew yet. Perhaps by the time I do, some of the issues will have been ironed out?
Jul 17, 2011, 10:09 am
#17
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Join Date: Aug 2006
Location: Argentina
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True but I wouldn't be too happy to experience the type of service the OP encountered in F. Having to wait an hour after takeoff for a drink is very poor. They used to serve a full 757 an English breakfast and have it cleared away on the GLA shuttle within that time.
I wonder if their training on the ground is being rushed?
I wonder if their training on the ground is being rushed?
Jul 17, 2011, 10:09 am
#18
Original Poster
Join Date: Feb 2006
Posts: 712
Although the reason for the lesser service is explained this does not mean that you should not complain. I think it is very important that BA receives the feedback so that it realizes that additional training is required or that the passengers are given an explanation beforehand. A little openness and honesty goes a long way.
Jul 17, 2011, 10:10 am
#19
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I don't know. Given the opinion that 'regular' fleets have about MF (at least what I have heard) I doubt they will ever co-exist in peace... Maybe when the dust has settled in 2 years or so.
Jul 17, 2011, 10:20 am
#20
Moderator: British Airways Executive Club
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True but I wouldn't be too happy to experience the type of service the OP encountered in F. Having to wait an hour after takeoff for a drink is very poor. They used to serve a full 757 an English breakfast and have it cleared away on the GLA shuttle within that time.
I wonder if their training on the ground is being rushed?
I wonder if their training on the ground is being rushed?
I agree that it would be good to complain so that it can be remedied. There may have been a really good reason for the delay (e.g. medical emergency down the back that the OP did not know about) but if that was the case, a brief explanation would have been good. It also does not sound like spillages were handled very well.
Jul 17, 2011, 10:21 am
#21
Join Date: Dec 2009
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Jul 17, 2011, 10:23 am
#22
Join Date: Feb 2003
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What a total co.ck comment You defend BAs learning curve which is 100% their issue and has nothing to do with a paying customer then moan about a customer who splits his booking between 2 cabins. It could be to do with company policy, reward bookings, MFU availability or another multitude of reasons that we dont know about but you choose to judge this rather than what appears to be crap service..
Jul 17, 2011, 10:31 am
#23
Join Date: Nov 2005
Programs: BA Exec
Posts: 648
Nothing wrong with having a moan here, as long as you back it up with an actual complaint to BA.
Young, inexperienced crew that are waiting to get a better job, coupled with a 3-day training course that covers Club and First. Senior crew get 2 days. They then get thrown onto their first longhaul flight and good luck with it.
I'm afraid the impression I get is that the company don't want to know, as long as they are meeting their cost-saving targets. Would love to be proved wrong. Culture on Mixed Fleet from senior management down is "stop complaining and get on with meeting your targets". Shame.
Young, inexperienced crew that are waiting to get a better job, coupled with a 3-day training course that covers Club and First. Senior crew get 2 days. They then get thrown onto their first longhaul flight and good luck with it.
I'm afraid the impression I get is that the company don't want to know, as long as they are meeting their cost-saving targets. Would love to be proved wrong. Culture on Mixed Fleet from senior management down is "stop complaining and get on with meeting your targets". Shame.
Jul 17, 2011, 10:32 am
#24
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,418
If a cold drink is warm - send it back. I had warm champagne SIN-SYD; asked the FA for a chilled glass and it came to me in a couple of minutes. Problem solved - I'm not going to fume in my seat in what could be an easy mistake by the crew (assuming the bottle was chilled). Communicate!
Jul 17, 2011, 10:34 am
#25
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Jul 17, 2011, 10:49 am
#26
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Posts: 712
If a cold drink is warm - send it back. I had warm champagne SIN-SYD; asked the FA for a chilled glass and it came to me in a couple of minutes. Problem solved - I'm not going to fume in my seat in what could be an easy mistake by the crew (assuming the bottle was chilled). Communicate!
Jul 17, 2011, 10:55 am
#27
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What a total co.ck comment You defend BAs learning curve which is 100% their issue and has nothing to do with a paying customer then moan about a customer who splits his booking between 2 cabins. It could be to do with company policy, reward bookings, MFU availability or another multitude of reasons that we dont know about but you choose to judge this rather than what appears to be crap service..
Reward bookings is a pathetic reason, sorry but it is.
I also feel that having both suffered from a spill of wine is a coincidence. But we will never know the reality of that.
Have a nice evening.
Jul 17, 2011, 11:08 am
#28
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Clearly NOT a good trip ... that's not very good service, even for J as others have noted.
All I would suggest, respectfully, is that the justifiable complaint is couched in moderate language. "I was disappointed ..." etc etc.
All I would suggest, respectfully, is that the justifiable complaint is couched in moderate language. "I was disappointed ..." etc etc.
Jul 17, 2011, 11:18 am
#29
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That said I always prefer to write in using snail mail. Have always had a response very quickly and efficiently using this means. There is a link in the process above which tells you where to write to.
Jul 17, 2011, 11:29 am
#30
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BA seemed to own up pretty fast - the CSD agreed it was a woeful performance and we got a healthy chunk of miles back as a result. Thing is, BA didn't offer me any attempt at an assurance that things would be any better next time
