MMB "Error: Adding this remark will exceed the maximum remarks in a booking (127)"
Apr 28, 2010, 4:10 pm
#1
Original Poster
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
MMB "Error: Adding this remark will exceed the maximum remarks in a booking (127)"
I am trying to change an online BA miles booking, and at the very end of the process get the captioned error message, which is a new one on me. Does anyone know what it means. I have PM'd Dilly (AKA ba.com Helper) but have not yet had a response. I thought maybe someone else had come across it before.
Apr 29, 2010, 6:46 pm
#7
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Amadeus has limitations on how many of any particular kind of 'element' there can be in the PNR - how many lines of space they can take - for remarks it's apparently 127...
Someone will need to delete some of the older remarks from your PNR (they'll move to the history) so that there is enough space left on the face of the booking for ba.com to add the remarks that it needs to to process your change.
Have you made several changes to this PNR already? Or maybe called up and had a long discussion that someone needed to document? It doesn't happen often but I see it every now and then.
Someone will need to delete some of the older remarks from your PNR (they'll move to the history) so that there is enough space left on the face of the booking for ba.com to add the remarks that it needs to to process your change.
Have you made several changes to this PNR already? Or maybe called up and had a long discussion that someone needed to document? It doesn't happen often but I see it every now and then.
Apr 30, 2010, 1:56 am
#8
Original Poster
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
Amadeus has limitations on how many of any particular kind of 'element' there can be in the PNR - how many lines of space they can take - for remarks it's apparently 127...
Someone will need to delete some of the older remarks from your PNR (they'll move to the history) so that there is enough space left on the face of the booking for ba.com to add the remarks that it needs to to process your change.
Have you made several changes to this PNR already? Or maybe called up and had a long discussion that someone needed to document? It doesn't happen often but I see it every now and then.
Someone will need to delete some of the older remarks from your PNR (they'll move to the history) so that there is enough space left on the face of the booking for ba.com to add the remarks that it needs to to process your change.
Have you made several changes to this PNR already? Or maybe called up and had a long discussion that someone needed to document? It doesn't happen often but I see it every now and then.
In any event, Dilly deleted a bunch of lines and I was then able successfully to make the change
May 4, 2021, 5:04 am
#9
Join Date: May 2021
Posts: 4
BA helper, could pls assist me on this issue as well? I've pmed my booking reference to you. Many thanks.
May 4, 2021, 5:25 am
#11
Join Date: May 2021
Posts: 4
May 4, 2021, 5:38 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
If it's the same error, namely the 127 character limit, then a normal call to BA will sort it, though I was under the impression they had engineered it out of the system. Otherwise some people have found BA's Social Media team on Twitter to be a good way to get a fast response. The contact centres are under pressure at the moment due to the closure of some of BA's operations in India.
May 4, 2021, 8:04 am
#13
Join Date: May 2021
Posts: 4
Welcome to Flyertalk shan1113 and I hope we will see more of you here.
If it's the same error, namely the 127 character limit, then a normal call to BA will sort it, though I was under the impression they had engineered it out of the system. Otherwise some people have found BA's Social Media team on Twitter to be a good way to get a fast response. The contact centres are under pressure at the moment due to the closure of some of BA's operations in India.
If it's the same error, namely the 127 character limit, then a normal call to BA will sort it, though I was under the impression they had engineered it out of the system. Otherwise some people have found BA's Social Media team on Twitter to be a good way to get a fast response. The contact centres are under pressure at the moment due to the closure of some of BA's operations in India.
May 4, 2021, 8:05 am
#14
Join Date: May 2021
Posts: 4
Welcome to Flyertalk shan1113 and I hope we will see more of you here.
If it's the same error, namely the 127 character limit, then a normal call to BA will sort it, though I was under the impression they had engineered it out of the system. Otherwise some people have found BA's Social Media team on Twitter to be a good way to get a fast response. The contact centres are under pressure at the moment due to the closure of some of BA's operations in India.
If it's the same error, namely the 127 character limit, then a normal call to BA will sort it, though I was under the impression they had engineered it out of the system. Otherwise some people have found BA's Social Media team on Twitter to be a good way to get a fast response. The contact centres are under pressure at the moment due to the closure of some of BA's operations in India.