Day 1 of new seating policy, very disappointing.
#91
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I agree completely -- BA's lack of transparency leads to a real lack of trust -- it's exactly the opposite of BA's attempt to brand itself as a "classy" airline. The fact that the average passenger can't see the seat map when he or she buys their tickets is ridiculous. If you're going to hold back seats for elites, then announce it (so your elites will be happy) and let everyone see ("normal" pax and elites). It seems that they are actually offering very little to non-elites in the way of seats to reserve, and they've certainly incurred the antipathy of their SCHs. What a mess.
66. Unless you make it clear on your entry at the time of entering the competition, you will be required to pick up your prize from our premises wearing a nurses outfit and humming the national anthem.
Now I was being transparent at all times (although I never actually published the rules with that one in) and would have loved to have been the one contacting the winners to inform them they had won. and had they found a suitable costume to wear.
I can just imagine someone checking in online (never mind getting on board a plane) and discovering that the seat they thought they had cleverly paid to obtain months in advance, was actually a row in front of theirs.
#92
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#93
Join Date: Jun 2008
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I am in much the same position as rjn21. I have two redemption seats in CW on a 3-class 777 from Gatwick next year, but no status. Previously I have been happy (well, resigned) to take place in the T-24 lottery, and have often secured good seats. When I heard of the new seating policy I felt cheated - instead of an even playing field at T-24, any passenger who wanted to spend money in the next 9 months could deprive me of the best seats. So, with a feeling of being blackmailed, I rang this morning to try and reserve seats. The seat map on KVS/Amadeus was wide open (apart from the 2 bassinet seats). I was astonished to find that there were a large number of 'restricted' seats that I could not buy. In fact, of the 10 window/aisle pairs on the plane only 1 was available for non-status passengers, and that was not one of the 4 desirable pairs. So I declined.
I am also concerned about the current practice by BA of overselling the rear of the plane followed by a large number of op-ups. If a status passenger in the back of the plane is op-uped, when does this happen? At T-24 - 1 second, into the best seats? Do I expect to check the seat maps in the days up to my trip and see the cabin still half empty, only to check in at T-24 and find there are just 2 undesirable seats left?
The BA gloss on this new seating policy may be that it is giving non-status passengers a better chance of good seats. I think it is doing precisely the opposite.
Permit me a small
I am also concerned about the current practice by BA of overselling the rear of the plane followed by a large number of op-ups. If a status passenger in the back of the plane is op-uped, when does this happen? At T-24 - 1 second, into the best seats? Do I expect to check the seat maps in the days up to my trip and see the cabin still half empty, only to check in at T-24 and find there are just 2 undesirable seats left?
The BA gloss on this new seating policy may be that it is giving non-status passengers a better chance of good seats. I think it is doing precisely the opposite.
Permit me a small
#94
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I am in much the same position as rjn21.
I am also concerned about the current practice by BA of overselling the rear of the plane followed by a large number of op-ups. If a status passenger in the back of the plane is op-uped, when does this happen? At T-24 - 1 second, into the best seats? Do I expect to check the seat maps in the days up to my trip and see the cabin still half empty, only to check in at T-24 and find there are just 2 undesirable seats left?
The BA gloss on this new seating policy may be that it is giving non-status passengers a better chance of good seats. I think it is doing precisely the opposite.
Permit me a small
I am also concerned about the current practice by BA of overselling the rear of the plane followed by a large number of op-ups. If a status passenger in the back of the plane is op-uped, when does this happen? At T-24 - 1 second, into the best seats? Do I expect to check the seat maps in the days up to my trip and see the cabin still half empty, only to check in at T-24 and find there are just 2 undesirable seats left?
The BA gloss on this new seating policy may be that it is giving non-status passengers a better chance of good seats. I think it is doing precisely the opposite.
Permit me a small
#95
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I am also concerned about the current practice by BA of overselling the rear of the plane followed by a large number of op-ups. If a status passenger in the back of the plane is op-uped, when does this happen? At T-24 - 1 second, into the best seats? Do I expect to check the seat maps in the days up to my trip and see the cabin still half empty, only to check in at T-24 and find there are just 2 undesirable seats left?
As for op-ups, the vast majority are done at the airport and take place after someone has checked into the booked cabin. Most, but not all, will be informed at the gate. They will be assigned a seat in the upgraded cabin from what is available at time of flight closure. Less often, for a number of reasons, a passenger will be upgraded before the flight and they will be told on check-in when they drop off their bags. Sometimes their seats will have been pre-assigned by Flight Control, other times the check in agent can assign them.
You'll have the full range of seats available at T-24. However, depending on route and time of year, LGW flights can still have a good number of premium card holders who'll be able to assign seats, and that's not changed from the previous policy.
#96
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#97
Join Date: Jun 2007
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Exactly! Just seems a little OTT, especially since the UD is excluded.
OTOH, it just goes to show that BA are on to something here, if they can this easily squeeze out an extra 120 quid per segment per punter, and not see any overall decrease in bookings/yield as a result of this policy.
OTOH, it just goes to show that BA are on to something here, if they can this easily squeeze out an extra 120 quid per segment per punter, and not see any overall decrease in bookings/yield as a result of this policy.
I am partially deaf and a nervous flyer so its important for me to sit by him. Im not asking for any fancy seats or upper deck, just 2 seats together. Several people on thisforum have stated that BA automatically seat people on the same booking together, well let me tell you this is NOT true. In the last 4 weeks we have done 8 flights in CE and at T24 when we checked in , every time our seats were aisle ones and never together despite the cabin being nearly empty OLCI. Yes I know we were able to change the seats but what if the flight had been full we may not have been lucky.
I rung the exec club and asked why we were always split up and she said they did it by our preferances on our exec profile which is odd because we both have window seat as our preferances.
Anyway we have just paid the money for peace of mind although i think its wrong of BA to force us to do this but I guess times are hard
#98
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As for op-ups, the vast majority are done at the airport and take place after someone has checked into the booked cabin. Most, but not all, will be informed at the gate. They will be assigned a seat in the upgraded cabin from what is available at time of flight closure. Less often, for a number of reasons, a passenger will be upgraded before the flight and they will be told on check-in when they drop off their bags. Sometimes their seats will have been pre-assigned by Flight Control, other times the check in agent can assign them.
And this is also happening when WT is not full, ie. my original seat is still empty.
Maybe I just have VIP mistakenly on my profile or something
Cheers,
Rick
#99
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I thought this was an interesting data point - a post from Cruise Critic - http://boards.cruisecritic.com/showp...61&postcount=7
(Emphasis mine.)
Maybe, maybe not, but if I were a marketing person for BA I'd be a little concerned with comments like this.
We are flying to LA with British Airways on 20th November, the flights having been booked by Princess, and we have a booking reference number. Today I got onto the BA website, to pre-book seats, but couldn't do it, so I phoned BA. They told me that as Princess have booked our flight (not a group booking), I can't pre-book seats until they (Princess) have issued the tickets. I then rang Princess UK, who do not issue tickets until about 4 weeks or less before the flight. They are taking the issue up with BA, and told me that they will try to avoid BA in future because of this.
Maybe, maybe not, but if I were a marketing person for BA I'd be a little concerned with comments like this.
#100
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I thought this was an interesting data point - a post from Cruise Critic - http://boards.cruisecritic.com/showp...61&postcount=7
(Emphasis mine.)
Maybe, maybe not, but if I were a marketing person for BA I'd be a little concerned with comments like this.
(Emphasis mine.)
Maybe, maybe not, but if I were a marketing person for BA I'd be a little concerned with comments like this.
#101
Join Date: Oct 2006
Posts: 17
Booked WT+ , 4 seats for June 2010 from YYZ- JNB return. Tried unsuccessfully to pay for advance seat selection. Apparently JNB is an excluded city, altho on the BA site South Africa is not listed as an excluded country. Agent was not helpful and supervisor simply would not take the call(according to the agent).
I was willing to pay as we do not like the 4 in the middle if on a 747. I will try thro TA , but any ideas anyone?
I was willing to pay as we do not like the 4 in the middle if on a 747. I will try thro TA , but any ideas anyone?
#102
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Not so good if travelling alone, but I wouldn't pay, what £60, to avoid those seats.
#103
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Will it last?
Almost 7000 on day 1 purchased their seat
#104
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Enquired about the upper deck purely out of curiosity, and the agent said she would have to raise the non availability of the UD to a manager to include in in the exceptions for pre assigning
But she was helpful in telling me which seats in CW (both levels) have so far been allocated, either by pre assignment or by Gold/Silver/Full Fare passengers
But she was helpful in telling me which seats in CW (both levels) have so far been allocated, either by pre assignment or by Gold/Silver/Full Fare passengers
Meanwhile Casual BA fliers have to be happy paying for Lower Deck with perhaps 2 seats together and with the possibility of a change at T24 online check-in. Result you please the vast majority. Sorry in this instance you do not fall into The Majority, but of course you can enjoy a pre-booked sloopy UD seat in Qantas.
#105
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In any event, my understanding is that deaf or otherwise disabled passengers do not need to pay for advance seat selection, as per the T&C's - BA will allocate you seats for nothing.
You mentioned that you recent CE legs had been aisle and aisle. Have you both checked your online profile? If both of you have selected a preference for an aisle seat, this may be why the BA computer is giving you both an aisle.