Charge back due to cancelation - J ticket
#17


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If this isn't a total wind up, then it sounds like the OP is more interested in picking a fight with BA than getting a simple resolution.
#18
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#21
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I know airlines are not always great at respecting all of their regulatory obligations, but somehow, I simply cannot imagine them breaching that as I suspect that refusing to refund after you have cancelled a flight would come across as egregious. Besides, I cant see why they would as rerouting on another career is not a cost less option for the airline.
#22




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Generally you will not win a chargeback if the airline either gets you from Point A to Point B (regardless of whether you care for the city through which it routes you) or it refunds you for the fare because you chose not to accept the reroute. If those options are presented to you, youy will not prevail, almost certainly because you won't have a basis for a chargeback since you have to show you tried to work with the merchant first for one of those two options.
You must be aware, but just in case, you can claim original routing credit (ORC) typically, when you are routed on a different airline in these circumstances. I have been routed on UA when my AA flight was delayed 20 hours. I requested it. After the flight, I called AA and ORC was assigned at exactly the same mileage and LPs as if I had flown on AA. (This also applies when you are routed through different cities.)
You must be aware, but just in case, you can claim original routing credit (ORC) typically, when you are routed on a different airline in these circumstances. I have been routed on UA when my AA flight was delayed 20 hours. I requested it. After the flight, I called AA and ORC was assigned at exactly the same mileage and LPs as if I had flown on AA. (This also applies when you are routed through different cities.)
#24


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This is a very odd thread, where the OP seems quite set on doing a chargeback, regardless of what has transpired in relation to the booking.
In regards to the cancellation, the OP is, as many people have said, legally entitled to a full refund, and I've never found a scenario where BA have contested this. If anything, they tend to be very flexible and supportive.
Something feels fishy about this one.
In regards to the cancellation, the OP is, as many people have said, legally entitled to a full refund, and I've never found a scenario where BA have contested this. If anything, they tend to be very flexible and supportive.
Something feels fishy about this one.
#27
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- For any case where BA would give you a full refund then I think that there is a good chance a charge back would be allowed to. But then what's the point of choosing the chargeback route? It could be questioned and take longer with your CC provider asking you for explanations, investigating to make sure it's allowable etc so the refund route would be a lot easier;
- For any case where you would not be entitled to a refund (for instance if you already accepted the rerouting, then almost certainly BA would successfully dispute the chargeback.
In short, I don't think that there is any case where a chargeback would be the route that makes sense, because the refund route will invariably be easier, faster, and more certain whenever it is allowable, and where it is not, chargeback won't help you.
#28


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I don't think that's a helpful framing because basically:
- For any case where BA would give you a full refund then I think that there is a good chance a charge back would be allowed to. But then what's the point of choosing the chargeback route? It could be questioned and take longer with your CC provider asking you for explanations, investigating to make sure it's allowable etc so the refund route would be a lot easier;
- For any case where you would not be entitled to a refund (for instance if you already accepted the rerouting, then almost certainly BA would successfully dispute the chargeback.
In short, I don't think that there is any case where a chargeback would be the route that makes sense, because the refund route will invariably be easier, faster, and more certain whenever it is allowable, and where it is not, chargeback won't help you.
- For any case where BA would give you a full refund then I think that there is a good chance a charge back would be allowed to. But then what's the point of choosing the chargeback route? It could be questioned and take longer with your CC provider asking you for explanations, investigating to make sure it's allowable etc so the refund route would be a lot easier;
- For any case where you would not be entitled to a refund (for instance if you already accepted the rerouting, then almost certainly BA would successfully dispute the chargeback.
In short, I don't think that there is any case where a chargeback would be the route that makes sense, because the refund route will invariably be easier, faster, and more certain whenever it is allowable, and where it is not, chargeback won't help you.
There's a widespread misunderstanding that chargeback (as distinct from a S75 claim) is some sort of binding arbitration process, and that's just not the case...
#29




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Additional general consideration about chargebacks:
- A succesful chargeback can be reversed at a later stage if the vendor manage to provide evidence that the claim was incorrect to start with.
- If Amex was used, it tends to side with the customer more then the vendor in the majority of the cases, unless the vendor can provide unconfutable evidence of being in the right (written T&C, video or audio recording, etc).
Also, in making a Chargeback claim, you need to confirm that you tried to resolve the issue with the vendor, and if one stated to have done so, and the counter part prove that you did not (e.g. like it should be in this case where refunds are standard procedures in case re-routing is not suitable), then it would simply fail.
- A succesful chargeback can be reversed at a later stage if the vendor manage to provide evidence that the claim was incorrect to start with.
- If Amex was used, it tends to side with the customer more then the vendor in the majority of the cases, unless the vendor can provide unconfutable evidence of being in the right (written T&C, video or audio recording, etc).
Also, in making a Chargeback claim, you need to confirm that you tried to resolve the issue with the vendor, and if one stated to have done so, and the counter part prove that you did not (e.g. like it should be in this case where refunds are standard procedures in case re-routing is not suitable), then it would simply fail.
Last edited by marcopizzaiuolo; Nov 10, 2025 at 7:14 am Reason: spelling
#30
Moderator: The British Airways Club, Marriott Bonvoy




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Probably worth pausing trying to help at this point. Looks like we're not going to get much further on this thread until and unless the OP returns to explain what they are wanting here and how winning a credit card charegeback will help achieve it, i e :
1) Cancelling and obtaining a refund for the trip
2) Obtaining additional compensation
3) Compelling BA to reinstate the route
4) Compelling BA to change the trip to a carrier and routing city of the OPs choice
5) Something else ?
1) Cancelling and obtaining a refund for the trip
2) Obtaining additional compensation
3) Compelling BA to reinstate the route
4) Compelling BA to change the trip to a carrier and routing city of the OPs choice
5) Something else ?






