FAQ : BA services to TLV, Israel
#406
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club




Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 70,825
I have a return BA Avios Y booking to Tel Aviv. The outbound was cancelled (like in Dec 2024 for a March 23 outbound) and I was moved to ElAl which provides a better service than the new Easy Jet experience on BA for the route. I thought it would be nice to get my return booked on ElAl too but BA said that while the BA flight is operational they won’t swop. (My return is on 16 June)
#407




Join Date: May 2018
Posts: 139
I would like to be prepared for a short notice cancellation and the possibility that I wont travel on (a rebooked to el-al flight) on the 16th due to lack of availability. If the next available flight is the next day, or the day after, are BA responsible for duty of care (hotel, food etc?)
Is it better to be proactive and book a cheapo hotel with free cancellation myself and claim back from BA in case this happens?
#408




Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,461
At what point is BA going to decide it's better off indefinitely suspending this route (as per Virgin Atlantic's recent move)? There's not any sign of stability in the region, so airlines will need to constantly manage the risk. These ongoing route suspensions must cost BA both financially and in terms of the operational impact of dealing with rebookings. Plus it seems from the comments on this thread not many people want to fly in a short-haul configuration. When will BA decide the risk and operational issues aren't worth it and they would be better off using that capacity on other more stable routes? I guess there might be some political pressure to retain flights from a British airline, but I would think that BA should be focused on commercial viability above all else.
#409
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club




Join Date: Feb 2010
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Posts: 70,825
I would like to be prepared for a short notice cancellation and the possibility that I wont travel on (a rebooked to el-al flight) on the 16th due to lack of availability. If the next available flight is the next day, or the day after, are BA responsible for duty of care (hotel, food etc?)
#410


Join Date: Feb 2011
Programs: BAEC Silver
Posts: 284
The idea is that you lose the Avios and taxes. The point is BA replaces your BA ticket with the El Al ticket, or here covers the reimbursement. If you ask or voluntarily accept a refund that is game over, BA has to give either a refund or a rerouting, not both.
However moving from Economy to Business won't be part of any EC261 claim, you have to come up with a price representing the economy fare by some reasonable way.
However moving from Economy to Business won't be part of any EC261 claim, you have to come up with a price representing the economy fare by some reasonable way.
#411
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club




Join Date: Feb 2010
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Posts: 70,825
Forgive me for following up again for more clarity, but I’m still a bit confused about the best way forward for me. My return BA flight has now been cancelled also of course. It seems I fell foul of being too quick to call BA before all the agents were made aware of the rebooking policy that seems to have become fully implemented a few hours after I called. So, to recap I booked a biz (approx 550) flight from Luton and a return to LHR (approx 300) on LY (13-23rd May) myself - there was no econ availability on the day left, and indeed all availability next week disappeared soon after I booked. So - should I call BA and explain the situation or just request the cost of my flights (or perhaps a reasonable approximation of what econ would be - 500 and eat the extra for the biz sector) via the website, and when is best to do this - now or after the date I would have flown with BA? Thank you so much for any further advice - kicking myself that in my panic I booked myself when waiting a few hours would have got me rebooked gratis (hopefully!).
- refund El Al, call BA, get rebooked on El Al, but that's subject to available services and booking classes on the various route
- get a full refund on the BA booking and accept your loss as the price of a secured flight
- run on with the basis that you were told "no rebooking possible" and see whether CEDR / MCOL lands in your favour - and I wouldn't say that is a certainty.
- make a complaint to BA Customer Relations - maybe get some Avios for the initial response, though to be fair BA did move more quickly on this one than on previous such occasions
I can't see the basis of BA paying for an economy ticket instead, other than via MCOL or CEDR, firstly it's a double hypothesis (if you could buy and had BA not moved position); secondly it's just not how BA would handle this sort of thing, they would normally say "we can give a refund, and you can submit a complaint".
#412




Join Date: May 2018
Posts: 139
If so, sorry, but you cannot change it, and they wont cover the cost of replacement flights.
#413


Join Date: Feb 2011
Programs: BAEC Silver
Posts: 284
I have not accepted a refund nor a rebooking. When i spoke to BA they said that I could not be rebooked on EL AL so I booked myself, the situation has since changed. So I am hoping that I might get refunded but this might be a long shot.
#414




Join Date: May 2018
Posts: 139
I think refund from BA for your (separate) booking with El Al will be a non-starter.
I would:
- See if El Al offer a 24 hour cooling off (if you can cancel without penalty)
- See if BA can even offer you a seat on the El Al flight that you want -- only certain seat fare buckets are available.
- If both of the above are fine, you could go down that route.
Someone more knowledgeable than me might know more for your specific situation though.
Just make sure you only accept refund for the legs that have been cancelled if you go down this route, make sure they don't cancel your whole booking!
#415


Join Date: Feb 2011
Programs: BAEC Silver
Posts: 284
My LY flight is refundable (for a 130 fee which I'd happily swallow) but predictably having just spoke to BA there is absolutely no availability on LY for the next two weeks at all so that's a non-starter now. Looks like I will end up paying an extra 800 that I did not need to due to BA's call center teams not being up to date on their own policies, but at least I will make my trip. I shall make a complaint for the hope of a few avios but it seems the prevailing wisdom is that I won't be succesful for a claim to get a refund of what I spent on LY. Thanks to all for the advice.
#417
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club




Join Date: Feb 2010
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No, there isn't compensation for downgrades anyway, just reimbursements under a particular formula. In this case I would expect a voluntary downgrade would permit a fare difference refund if there was no other way to fly but strictly speaking that isn't payable if the customer requests to be downgraded.
#419


Join Date: May 2018
Programs: ba
Posts: 32
No, there isn't compensation for downgrades anyway, just reimbursements under a particular formula. In this case I would expect a voluntary downgrade would permit a fare difference refund if there was no other way to fly but strictly speaking that isn't payable if the customer requests to be downgraded.
I have a club europe return flight to TLV which got cancelled.
The could not find any flights on the same dates but only for different dates, ELAL business class from Luton and ELAL return to Heathrow in Premium as there were no business available(in the class they were limited to- even though there were business seats available)
The agent said on the phone that I would be entitled to involuntary downgrade compensation as well as compesation for change of airport. Luton instead og Heathrow.
Is the agent correct?
#420


Join Date: Jul 2010
Location: UK
Programs: BA Gold
Posts: 1,104
Is another option to keep those BA flights for a future trip, on a date when BA think they will be operating?

