Originally Posted by
corporate-wage-slave
No, there isn't compensation for downgrades anyway, just reimbursements under a particular formula. In this case I would expect a voluntary downgrade would permit a fare difference refund if there was no other way to fly but strictly speaking that isn't payable if the customer requests to be downgraded.
Thank you
I have a club europe return flight to TLV which got cancelled.
The could not find any flights on the same dates but only for different dates, ELAL business class from Luton and ELAL return to Heathrow in Premium as there were no business available(in the class they were limited to- even though there were business seats available)
The agent said on the phone that I would be entitled to involuntary downgrade compensation as well as compesation for change of airport. Luton instead og Heathrow.
Is the agent correct?