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FAQ : BA services to TLV, Israel

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Old Oct 21, 2024 | 11:56 am
  #316  
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Originally Posted by GBOAC
Interestingly Iberia are still flying, at least 6 weeks out. So could be a good way of securing ORC assuming u r happy with a long-way-round re-routing.
According to the BA tier point calculator MAD-TLV is 140 TP in J so you'd not need to claim ORC
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Old Oct 21, 2024 | 12:09 pm
  #317  
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Originally Posted by salut0
Although LHR-MAD-TLV in business class would be 40+140TP rather than just 140TP for LHR-TLV so Id be happy with the flights themselves posting rather than asking for ORC
Originally Posted by layz
According to the BA tier point calculator MAD-TLV is 140 TP in J so you'd not need to claim ORC
I was more thinking if Iberia is operating rolling cancellations, while BA has just cancelled a block of 5 months, booking with Iberia, and then claiming ORC from your (non-operating) Iberia flight might be a way of continuing to book and earn even while BA is not taking bookings
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Old Oct 21, 2024 | 1:20 pm
  #318  
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Originally Posted by GBOAC
I was more thinking if Iberia is operating rolling cancellations, while BA has just cancelled a block of 5 months, booking with Iberia, and then claiming ORC from your (non-operating) Iberia flight might be a way of continuing to book and earn even while BA is not taking bookings
AFAIK IB has CXed its flights till 12/1 and I doubt if BA isnt going in IB probably wont either. They do sell a NY-MAD-BCN-TLV with the BCN-TLV via LY in Dec along with a NY-MAD-TLV (on IB)
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Old Oct 22, 2024 | 4:30 am
  #319  
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Originally Posted by makin'miles
I do wonder if BA might do another status extension for Israel-based members. Wait and see I guess.
They just did; until 31 March 2026.
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Old Oct 22, 2024 | 6:17 am
  #320  
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Originally Posted by Innocent Abroad
They just did; until 31 March 2026.
I received my extension email just over 2 hours ago.

Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.

You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.

We recognise your continued loyalty and look forward to welcoming you back on board.

With best wishes,
Your Executive Club Team

Last edited by golfmad; Oct 22, 2024 at 9:10 am Reason: Fixed for Dark Mode
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Old Oct 22, 2024 | 6:20 am
  #321  
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Originally Posted by Mrp Alert
Originally Posted by Innocent Abroad
They just did; until 31 March 2026.
I received my extension email just over 2 hours ago.

Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.

You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.

We recognise your continued loyalty and look forward to welcoming you back on board.

With best wishes,
Your Executive Club Team
My wife and I also just received the gold extension emails.Very pleasing as I don’t think we would have had enough tier points this year to have retained our status.
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Last edited by golfmad; Oct 22, 2024 at 9:12 am Reason: Merged consecutive posts and fixed for Dark Mode
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Old Oct 22, 2024 | 6:35 am
  #322  
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Originally Posted by Innocent Abroad
They just did; until 31 March 2026.
Im glad BA reads my mind: mine came through as well.
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Old Oct 28, 2024 | 5:06 am
  #323  
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Hi all, was hoping I could ask for your collective advice.

We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).

Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).

I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?

TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
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Old Oct 28, 2024 | 6:41 am
  #324  
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Originally Posted by Hod100
Hi all, was hoping I could ask for your collective advice.

We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).

Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).

I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?

TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.

We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.

The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc

We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was

Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
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Old Oct 28, 2024 | 7:26 am
  #325  
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Originally Posted by Hod100
Hi all, was hoping I could ask for your collective advice.

We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).

Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).

I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?

TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
If they cancelled 6 weeks before departure, then as far as I understand it, you're entitled to a refund and that's it. EU261 only comes into play from 14 days before departure, certainly for flight only bookings. Did you get your refund of what you'd already paid?
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Old Oct 28, 2024 | 8:24 am
  #326  
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Thanks TT1F.

Is that right though? I know compensation doesn't apply if cancellation is more than 14 days, but I thought the re-routing requirement was irrespective of timing (there's no mention of 14 days in Article 8)?
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Old Oct 28, 2024 | 8:25 am
  #327  
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Originally Posted by theroz
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.

We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.

The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc

We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was

Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
Thanks. I guess I'm just surprised they can just ignore the law (UK) and get away with it (or at least what I thought the law was!).
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Old Oct 28, 2024 | 8:36 am
  #328  
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you are entitled to one of refund or rerouting/rebooking subject to availability - although specific desired re-route choices might not have been possible due to very limited availability to TLV over the last few months.

now when folks have done this before and booked an alternative themselves, it is essential not to cancel the original BA booking. once you have done that, BA can effectively say you are no longer their problem and you have used up your rights under UK/EC261. in terms of pursuing this, i would be tempted to ask only for the difference between what you paid for the alternative flights, and what you got as a refund. you would also need to argue you were forced to do this as BA refused to rebook you even tho reasonable alternatives were available. you are likely to have to go to CEDR for this to have any hope of success - see the main compensation thread for more information on that.

in terms of what should have been available, you can have a read back through this thread as it does list what rebook policies were available at different points.

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Old Oct 28, 2024 | 8:53 am
  #329  
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Thanks Karfa, that's really helpful. Yes, I haven't cancelled the booking or taken a refund (so am effectively just asking for the difference between what I paid BA and what I paid LY).

At the time ppl were reporting a mix of 1) no re-routing being offered and 2) LH group flights. I wasn't offered anything vaguely similar to what I had booked.

I'll take a look on the main compensation thread.
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Old Oct 28, 2024 | 10:35 am
  #330  
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Originally Posted by ThatT1Feeling
If they cancelled 6 weeks before departure, then as far as I understand it, you're entitled to a refund and that's it. EU261 only comes into play from 14 days before departure, certainly for flight only bookings. Did you get your refund of what you'd already paid?
That's not correct, although I appreciate you may have picked it up from misinformation provided by an airline (it wouldn't be the first time such a claim was made).

The only UK261 provision that is conditional on the amount of notice given is the right to compensation for cancellation/delay. All other rights, including re-routing, "right to care", downgrade reimbursement etc. apply regardless of the amount of notice given.

Originally Posted by Hod100
Thanks TT1F.

Is that right though? I know compensation doesn't apply if cancellation is more than 14 days, but I thought the re-routing requirement was irrespective of timing (there's no mention of 14 days in Article 8)?
You are correct. Bear in mind you may also have rights under Israeli consumer aviation law, I am not familiar with it but it may give you better rights than UK261. Obviously you can only claim under one regulation (UK261 contains a provision setting off any claim made under another country's regulations).

Originally Posted by theroz
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.

We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.

The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc

We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was

Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
BA is far from perfect in terms of compliance to UK261, especially when it comes to re-routing. Just because they refuse to reimburse you doesn't mean they are legally correct to do so - don't take legal advice from your "opponent".

You don't need the carrier's consent to be able to get reimbursement for re-routing expenses. If they are reasonable, necessary and appropriate to remedy a carrier's shortcoming or refusal to comply with the law, there is clear case law (WZ v Austrian) that confirms the right to be reimbursed.

Of course that doesn't mean it will necessarily be easy to enforce your rights. You may need to go to CEDR or Court to get what you are owed.
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