FAQ : BA services to TLV, Israel
#316
FlyerTalk Evangelist



Join Date: Mar 2006
Location: Mostly UK
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#317

Join Date: May 2015
Posts: 657
#318




Join Date: Aug 2022
Posts: 712
I was more thinking if Iberia is operating rolling cancellations, while BA has just cancelled a block of 5 months, booking with Iberia, and then claiming ORC from your (non-operating) Iberia flight might be a way of continuing to book and earn even while BA is not taking bookings
#320




Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, AA MM Gold, A3 Gold, BA Gold, SK Gold,Virgin Atlantic Gold, Hotel SuperElite
Posts: 7,422
I received my extension email just over 2 hours ago.
Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.
You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.
We recognise your continued loyalty and look forward to welcoming you back on board.
With best wishes,
Your Executive Club Team
Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.
You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.
We recognise your continued loyalty and look forward to welcoming you back on board.
With best wishes,
Your Executive Club Team
Last edited by golfmad; Oct 22, 2024 at 9:10 am Reason: Fixed for Dark Mode
#321




Join Date: Jul 2017
Posts: 32
I received my extension email just over 2 hours ago.
Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.
You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.
We recognise your continued loyalty and look forward to welcoming you back on board.
With best wishes,
Your Executive Club Team
Dear MRP Alert,
We are getting in touch to let you know that we have extended your Gold status until 31 March 2026. That’s irrespective of the number of Tier Points you’ve earned in your current Tier Point collection year.
You don’t need to do anything. We’ve automatically applied another year of Gold status to your account.
We recognise your continued loyalty and look forward to welcoming you back on board.
With best wishes,
Your Executive Club Team
Last edited by golfmad; Oct 22, 2024 at 9:12 am Reason: Merged consecutive posts and fixed for Dark Mode
#323

Join Date: Jun 2013
Posts: 21
Hi all, was hoping I could ask for your collective advice.
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
#324




Join Date: Aug 2022
Posts: 712
Hi all, was hoping I could ask for your collective advice.
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
#325




Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,471
Hi all, was hoping I could ask for your collective advice.
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
#327

Join Date: Jun 2013
Posts: 21
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
#328
FlyerTalk Posting Legend and Ambassador: The British Airways Club




Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, HH Diamond
Posts: 48,150
you are entitled to one of refund or rerouting/rebooking subject to availability - although specific desired re-route choices might not have been possible due to very limited availability to TLV over the last few months.
now when folks have done this before and booked an alternative themselves, it is essential not to cancel the original BA booking. once you have done that, BA can effectively say you are no longer their problem and you have used up your rights under UK/EC261. in terms of pursuing this, i would be tempted to ask only for the difference between what you paid for the alternative flights, and what you got as a refund. you would also need to argue you were forced to do this as BA refused to rebook you even tho reasonable alternatives were available. you are likely to have to go to CEDR for this to have any hope of success - see the main compensation thread for more information on that.
in terms of what should have been available, you can have a read back through this thread as it does list what rebook policies were available at different points.
now when folks have done this before and booked an alternative themselves, it is essential not to cancel the original BA booking. once you have done that, BA can effectively say you are no longer their problem and you have used up your rights under UK/EC261. in terms of pursuing this, i would be tempted to ask only for the difference between what you paid for the alternative flights, and what you got as a refund. you would also need to argue you were forced to do this as BA refused to rebook you even tho reasonable alternatives were available. you are likely to have to go to CEDR for this to have any hope of success - see the main compensation thread for more information on that.
in terms of what should have been available, you can have a read back through this thread as it does list what rebook policies were available at different points.
#329

Join Date: Jun 2013
Posts: 21
Thanks Karfa, that's really helpful. Yes, I haven't cancelled the booking or taken a refund (so am effectively just asking for the difference between what I paid BA and what I paid LY).
At the time ppl were reporting a mix of 1) no re-routing being offered and 2) LH group flights. I wasn't offered anything vaguely similar to what I had booked.
I'll take a look on the main compensation thread.
At the time ppl were reporting a mix of 1) no re-routing being offered and 2) LH group flights. I wasn't offered anything vaguely similar to what I had booked.
I'll take a look on the main compensation thread.
#330




Join Date: May 2019
Location: FL390 or the iron way
Programs: For now: BA GGL, SAS EBG, AF Plat & LH SEN
Posts: 3,310
The only UK261 provision that is conditional on the amount of notice given is the right to compensation for cancellation/delay. All other rights, including re-routing, "right to care", downgrade reimbursement etc. apply regardless of the amount of notice given.
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.
You don't need the carrier's consent to be able to get reimbursement for re-routing expenses. If they are reasonable, necessary and appropriate to remedy a carrier's shortcoming or refusal to comply with the law, there is clear case law (WZ v Austrian) that confirms the right to be reimbursed.
Of course that doesn't mean it will necessarily be easy to enforce your rights. You may need to go to CEDR or Court to get what you are owed.


