Originally Posted by
Hod100
Hi all, was hoping I could ask for your collective advice.
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
My gut tells me you are SOL. I know many people who did just what you did and in then end it was on their dime.
We were in Israel 10/23 when all hell broke loose we were on AA tkt stock but all BA metal and got lucky when BA decided to take over our tkts and we ended up leaving 1 day later on what turned out to be BAs last departing flight. However many friends simply purchase 1 way tkts for $1000s of $$$ and some even had a 1 or 2 night layover, all thought theyd get refunded by their Carrier NOT a single one of them was refunded.
The main thing is once you go out on your own and make your own arrangements that is exactly what it is unless your carrier tells you otherwise. In some cases travel ins will kick in but not when its due to war, terror etc etc
We are on our way back to NY from TLV we finally hit it with our 4th tkt that we purchased, UA wouldnt do anything except put us on a LH group carrier and said we can get a voucher it was only when we mentioned what do you mean by a voucher you have to refund us in full, which they did only after they kept trying to get us to take their voucher(a bunch of sleeze balls) 1 of the 3 CXed tkts was BA and at the time they didnt offer anything except to book for another date when they will be flying or a Refund, LY was not an option although weeks later it was
Im sorry for the bad news, we have been thru it as well but we knew that doing anything w/o consent of the Carrier meant its on our own dime.