Originally Posted by
Hod100
Hi all, was hoping I could ask for your collective advice.
We were booked with BA (Holidays) to fly to TLV last Feb. They cancelled of course (about 6 weeks before iirc) - I was in touch multiple times in that time and they refused to re-route us (one agent offered us indirect flights on LH but that would have meant the kids missing days of school - other agents just said BA were not offering re-routing on the route (notwithstanding EU261)).
Ultimately I booked LY (moving our flights by a couple of days to keep costs as low as possible), assuming BA would agree to reimburse when I made a claim afterwards. 10 months down the line and they have refused to take any responsibility, saying they were not offering rerouting on that route at the toime (even though both before and after that they have been re-routing to LY).
I'm now starting to wonder whether it's not as straightforward as I had thought. Any thoughts on whether I do have a claim here and what best next steps are (letter before action, straight to MCOL/CEDR)?
TIA
H
(ps, I did check the thread but couldn't find anything that addressed this - apologies if I missed it).
If they cancelled 6 weeks before departure, then as far as I understand it, you're entitled to a refund and that's it. EU261 only comes into play from 14 days before departure, certainly for flight only bookings. Did you get your refund of what you'd already paid?