Spot The Error
May 7, 2009 | 3:54 am
#1
Original Poster
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Spot The Error
Code:
16 April 09 - 15 April 10 Recent Diamond Club activities Date Code Activity Description dest mem 06/05/2009 BM Monthly - mileage bonus 3757 0 22/04/2009 AC Dorval Int'l QU Canada - London Heathrow UK 3241 3241 19/04/2009 AC Toronto Int'l OT Canada - Dorval Int'l QU Canada 600 600 16/04/2009 BD Upgrade - miles adjustment 0 4254 15/04/2009 AC Vancouver BC Canada - Toronto Int'l OT Canada 2079 2079 11/04/2009 AC Sydney Australia - Vancouver BC Canada 7767 7767
May 7, 2009 | 4:22 am
#4
Original Poster
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
This is actually part of a rtw that my parents did. I was just looking after their miles. So, yes they're now silver......but do they have the right number of status miles?
May 7, 2009 | 4:30 am
#5
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,991
I suggest you wait 24 hours at least and also note that DC systems are being updated between 6-12 May so it's possible activities may not show/update correctly in this time.
May 7, 2009 | 4:43 am
#6
Join Date: Sep 2004
Location: UK
Posts: 572
I'm about 10k member status miles down at the moment ... the part of the system which handles the upgrade between levels is quite poor (the destination miles credited correctly, but the adjustment to silver screwed my status miles completely)
Still, a quick email to bmi should sort the problem. I assume bmi are aware of the issue, but it's not worth fixing (or may get fixed by the software upgrade)?
Still, a quick email to bmi should sort the problem. I assume bmi are aware of the issue, but it's not worth fixing (or may get fixed by the software upgrade)?
May 7, 2009 | 5:46 am
#8
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
May 7, 2009 | 5:58 am
#9
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
May 7, 2009 | 6:13 am
#10
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Code:
16 April 09 - 15 April 10 Recent Diamond Club activities Date Code Activity Description dest mem 16/04/2009 BD Upgrade - miles adjustment 0 4254 15/04/2009 AC Vancouver BC Canada - Toronto Int'l OT Canada 2079 2079 11/04/2009 AC Sydney Australia - Vancouver BC Canada 7767 7767
May 7, 2009 | 6:16 am
#11
Original Poster
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
The upgrade adjustment took place on 16th April. This shows that my parents were 4254 miles over the threshold (in this case to reach silver). The system resets their status miles to zero and then adds the 4254 as their carry-over. All of these miles were due to their long flight from Sydney to Vancouver.
However, in between there was a flight from Vancouver to Toronto of 2079 miles. The status element from these miles have been scrubbed out.
At the end of the day it doesn't really matter, as they have the right number of spending miles, they have the right status and they are unlikely to make enough extra flights to acheive gold, or requalify for silver. However, the system has ended them on 8095 status miles instead of 10174.
May 7, 2009 | 6:37 am
#12
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,880
You're right that I haven't provided the amount of miles before or after, but here's the problem that I see:
The upgrade adjustment took place on 16th April. This shows that my parents were 4254 miles over the threshold (in this case to reach silver). The system resets their status miles to zero and then adds the 4254 as their carry-over. All of these miles were due to their long flight from Sydney to Vancouver.
However, in between there was a flight from Vancouver to Toronto of 2079 miles. The status element from these miles have been scrubbed out.
At the end of the day it doesn't really matter, as they have the right number of spending miles, they have the right status and they are unlikely to make enough extra flights to acheive gold, or requalify for silver. However, the system has ended them on 8095 status miles instead of 10174.
The upgrade adjustment took place on 16th April. This shows that my parents were 4254 miles over the threshold (in this case to reach silver). The system resets their status miles to zero and then adds the 4254 as their carry-over. All of these miles were due to their long flight from Sydney to Vancouver.
However, in between there was a flight from Vancouver to Toronto of 2079 miles. The status element from these miles have been scrubbed out.
At the end of the day it doesn't really matter, as they have the right number of spending miles, they have the right status and they are unlikely to make enough extra flights to acheive gold, or requalify for silver. However, the system has ended them on 8095 status miles instead of 10174.
May 7, 2009 | 6:59 am
#13
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Yes, this is a known problem - if you have two flights on one day (or by the look of what you have posted, if you have two flights credited on one day) where a status threashold is crossed, the first flight's status miles get flagged and adjusted (probably manually?) but the second one seems to get lost.
You'll need to contact Diamond Club to ahve this fixed. It won't be a struggle, as this is a well-known and well-documented problem.
This may be fixed by their new admin system, but I would contact DC immediately, before everything goes in to stasis.
You'll need to contact Diamond Club to ahve this fixed. It won't be a struggle, as this is a well-known and well-documented problem.
This may be fixed by their new admin system, but I would contact DC immediately, before everything goes in to stasis.
May 7, 2009 | 7:14 am
#14
Join Date: Apr 2009
Location: South Oxfordshire
Programs: Yes please
Posts: 564
What's wrong with AC? They are by far my favourite airline - much better than BA. I have always had great service from great crews, everywhere from transatlantic to remote airports in northern BC only able to take Dash-7s.
BMI could learn a lot from AC.
BMI could learn a lot from AC.
Last edited by SouthOxon; May 7, 2009 at 7:24 am