DC errors
Feb 14, 2008 | 1:47 pm
#1
Original Poster
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,509
DC errors
I booked a z8 to z2 F award booking. Should have been 25k miles. They deducted 35k miles - I had to phone twice to get that corrected.
I have just logged into my DC account and noticed that they have just deducted the 25k miles again
My last award they also deducted the miles twice.
Why can't they get these things right the first time. I'm fed up with having to call to get these things sorted.
I have just logged into my DC account and noticed that they have just deducted the 25k miles again
My last award they also deducted the miles twice.
Why can't they get these things right the first time. I'm fed up with having to call to get these things sorted.
Feb 14, 2008 | 2:29 pm
#2
Join Date: Nov 2007
Location: BOS
Programs: AA Exec Plat, UA 1K, BA Gold, AF Plat, Hilton Diamond, Marriot Plat
Posts: 309
I booked a z8 to z2 F award booking. Should have been 25k miles. They deducted 35k miles - I had to phone twice to get that corrected.
I have just logged into my DC account and noticed that they have just deducted the 25k miles again
My last award they also deducted the miles twice.
Why can't they get these things right the first time. I'm fed up with having to call to get these things sorted.
I have just logged into my DC account and noticed that they have just deducted the 25k miles again
My last award they also deducted the miles twice.
Why can't they get these things right the first time. I'm fed up with having to call to get these things sorted.
Feb 14, 2008 | 2:38 pm
#3
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,877
Feb 18, 2008 | 4:16 am
#4
Original Poster
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,509
it get worse. It seems they took 25k miles + 270 cash for an award flight with LH which I put on hold but never confirmed or paid for. I subsequently booked a different award on the same date, but they are saying I must have confirmed the other one (I didn't )
Apparently they will no have to trawl through the phone recordings to try and trace the calls. Meanwhile I will have to dispute the charge with MBNA I suppose.
)Apparently they will no have to trawl through the phone recordings to try and trace the calls. Meanwhile I will have to dispute the charge with MBNA I suppose.
Feb 18, 2008 | 8:06 am
#5
Join Date: May 2007
Location: UK
Posts: 1,924
it get worse. It seems they took 25k miles + 270 cash for an award flight with LH which I put on hold but never confirmed or paid for. I subsequently booked a different award on the same date, but they are saying I must have confirmed the other one (I didn't )
Apparently they will no have to trawl through the phone recordings to try and trace the calls. Meanwhile I will have to dispute the charge with MBNA I suppose.
)Apparently they will no have to trawl through the phone recordings to try and trace the calls. Meanwhile I will have to dispute the charge with MBNA I suppose.
Feb 18, 2008 | 8:15 am
#6
Original Poster
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,509
It seems they only 'ticketed' that flight the day of the flight itself, hence I didn't have a chance to 'cancel' it.
lets hope they can locate the taped conversations.