Admin Fee
Jan 19, 2006 | 12:50 pm
#1
Original Poster
Join Date: Jan 2006
Posts: 2
Admin Fee
Hello everyone!
I work in the refunds department at BMI and Ive visited this forum a few times over the last couple of months. I dont have anything to do with Diamond Club refunds but I did receive an e-mail today informing the team that the admin fee for processing refunds is increasing from 10 to 25 to be inline with the rest of the refund applications.
Not very exciting news but I thought I'd tell you all just so you know if you didn't already.
I work in the refunds department at BMI and Ive visited this forum a few times over the last couple of months. I dont have anything to do with Diamond Club refunds but I did receive an e-mail today informing the team that the admin fee for processing refunds is increasing from 10 to 25 to be inline with the rest of the refund applications.
Not very exciting news but I thought I'd tell you all just so you know if you didn't already.
. Thanks for the news.
Jan 19, 2006 | 3:10 pm
#3
Join Date: Feb 2003
Location: Saint Louis, MO
Posts: 2,305
Welcome bmiemployee, thanks for the heads up. No doubt bmi would have forgotten to release the information otherwise!
It makes sense to have a higher charge for refunding than changing I suppose.
Presumably the additional charge will only apply to future bookings?
It makes sense to have a higher charge for refunding than changing I suppose.
Presumably the additional charge will only apply to future bookings?
Jan 20, 2006 | 8:54 pm
#6
Join Date: Feb 2005
Location: London, U.K.
Programs: bmi British Midland International Diamond Club
Posts: 3,443
I want to know why bmi charges GBP25 to refund taxes only when it only costs GBP10 to refund a flexible fare? How is that fair? SAS refunded me my taxes on a non-refundable fare without any fees.
Am really pissed off.
Am really pissed off.
Feb 5, 2007 | 6:01 am
#7
Join Date: Aug 2006
Programs: BMI, BA, Delta
Posts: 27
I've done a search to find out if the 25 admin fee is charged when you cancel a fully flexible business fare, c-class fare.
I haven't been able to get a definitive answer. Can somebody please clarify.
Thanks in advance.
I haven't been able to get a definitive answer. Can somebody please clarify.
Thanks in advance.
on this one
Feb 5, 2007 | 6:21 am
#9
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
http://www.flybmi.com/bmi/images/use...,22,7,2003.pdf
Has a full refund column which I would take to mean no admin fee.
Has a full refund column which I would take to mean no admin fee.
Feb 5, 2007 | 6:26 am
#10
Join Date: Aug 2006
Programs: BMI, BA, Delta
Posts: 27
Ok, I have just spoken to the refunds dept, and they have confirmed that Y and C fares are indeed fully flexible in that you obtain a full refund - no admin fee taken, except the credit card fee of 4.95 if that was charged on non-mbna cards used.
They also confirmed that on award cancellations, 25 is charged per ticket in the booking and not per booking, as DC incorrectly advised me previously.
Hope this clarifies the point.
They also confirmed that on award cancellations, 25 is charged per ticket in the booking and not per booking, as DC incorrectly advised me previously.
Hope this clarifies the point.
Feb 5, 2007 | 6:54 am
#11
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
They also confirmed that on award cancellations, 25 is charged per ticket in the booking and not per booking, as DC incorrectly advised me previously.