Refunds Admin Fee?
Oct 29, 2004 | 5:27 am
#1
Original Poster
Join Date: May 2003
Location: London
Posts: 1,695
Refunds Admin Fee?
I have several non-refundable tickets in E class I'd like to return for refund of taxes and charges, etc. Anyone know what the admin fee is and whether it's levied per ticket, even if returned together on one PNR and for refund to one card?
Also, does it matter if they are returned after scheduled departure, i.e., does no-show change anything?
Finally, how long do they take to process them?
Thanks in advance!
Also, does it matter if they are returned after scheduled departure, i.e., does no-show change anything?
Finally, how long do they take to process them?
Thanks in advance!
Oct 31, 2004 | 4:05 pm
#2
Join Date: Feb 2002
Location: UK
Posts: 802
Seems to be a bit of a lottery, but this was my experience: For a no-show on a couple of O-class tickets I got back the tax less 25 per ticket.
For a return O-class trip where the return leg was cancelled due to weather, I got full refund on both legs. ^
I used the online claim form. I didn't get any acknowledgement - the money just appeared on my credit card.
For a return O-class trip where the return leg was cancelled due to weather, I got full refund on both legs. ^
I used the online claim form. I didn't get any acknowledgement - the money just appeared on my credit card.
Nov 1, 2004 | 8:08 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
Seems wrong to charge an admin fee to refund taxes and charges that do not belong to the airline. If Bmi does not refund these do they remit them to whomever they are due if the flight was flown or do they keep them?
Nov 2, 2004 | 6:11 am
#6
Original Poster
Join Date: May 2003
Location: London
Posts: 1,695
Just heard from BD refunds dept. and the news is: 25 fee per ticket, unless issued before 1st July, in which case it's 10 per ticket.
Makes no difference if several are returned in one transaction, nor if they are returned before or after scheduled departure.
Altaflyer: I agree, but they are entitled to apply an "admin" fee and there's little that can be done about it. I doubt very much any unclaimed taxes for flights not flown go anywhere other than the carriers' coffers - they account to the Revenue for actual passenger numbers on each flight. Just more nickel & diming...
Makes no difference if several are returned in one transaction, nor if they are returned before or after scheduled departure.
Altaflyer: I agree, but they are entitled to apply an "admin" fee and there's little that can be done about it. I doubt very much any unclaimed taxes for flights not flown go anywhere other than the carriers' coffers - they account to the Revenue for actual passenger numbers on each flight. Just more nickel & diming...
Nov 3, 2004 | 7:34 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
I am not sure that those entitled to these taxes would agree that Bmi should be able to charge 25 pounds for such a "service". Hope someone pushes back on this as it can be seen as a form of blackmail in order to keep the taxes! Such refunds should be a cost of doing business and they should swallow it if a pax requests a refund of the taxes. Alternatively they should have to hand over the taxes to the entities on whose behalf they are collecting these.
Nov 5, 2004 | 8:04 am
#10
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
Originally Posted by Dakota
Altaflyer - While I agree, what would you propose to do about it?
Nov 5, 2004 | 8:54 am
#11
Original Poster
Join Date: May 2003
Location: London
Posts: 1,695
Hi Stephen -
Fill in the form on this page and that's it. No need to send in physical tickets, apparently.
Dear Altaflyer,
I take it you have had little or nothing to do with the Kafkaesque dictatorship that is the UK Revenue!
However, if you wish to take up the cause on everyone's behalf, we'd be right behind you!
Fill in the form on this page and that's it. No need to send in physical tickets, apparently.
Originally Posted by sjharte
To where do I send my ticket?
Dear Altaflyer,
I take it you have had little or nothing to do with the Kafkaesque dictatorship that is the UK Revenue!
However, if you wish to take up the cause on everyone's behalf, we'd be right behind you!