Where to send compliments
Aug 13, 2004 | 11:20 am
#1
Original Poster
Join Date: Nov 2003
Location: Manchester,UK
Posts: 136
Where to send compliments
I was in the (un)fortunate situation to need help from BMI last Mon at LHR T1 Domestic, the checkin agent was FANTASTIC and rebooked me way beyond the call of duty and beyond what i was expecting - she really made me feel good that there ARE nice people left.
I want to send a letter / email of thanks to someone who will really act on it and make sure it's fed back to the lady in question.
Does anyone have any suitable contacts ? Donnington Hall or Station Manager etc?
Thanks
Ian
I want to send a letter / email of thanks to someone who will really act on it and make sure it's fed back to the lady in question.
Does anyone have any suitable contacts ? Donnington Hall or Station Manager etc?
Thanks
Ian
Aug 14, 2004 | 3:05 am
#2
Join Date: May 2003
Location: Scotland
Programs: BA Blue
Posts: 1,365
In the past I have sent e-mails to [email protected] in similar circumstances.
I've always received an appreciative response, confirming that feedback would be passed to the person concerned
I've always received an appreciative response, confirming that feedback would be passed to the person concerned
Aug 17, 2004 | 6:21 am
#3
Original Poster
Join Date: Nov 2003
Location: Manchester,UK
Posts: 136
Originally Posted by gate4lounge
In the past I have sent e-mails to [email protected] in similar circumstances.
I've always received an appreciative response, confirming that feedback would be passed to the person concerned
I've always received an appreciative response, confirming that feedback would be passed to the person concerned
Thanks Gate4 the email has been sent !!
Aug 17, 2004 | 9:32 am
#4
Join Date: Mar 2004
Location: Dublin, Ireland / Doha, Qatar
Programs: BA, QR status varies from rags to riches - now gold again, IHG Plat Elite
Posts: 589
Good service forum
Occasionally on FT, I read about examples of exceptional service, well and above the call of duty. How do FT'ers feel about opening up a seperate section of the website dedicated to stories of good service.
This would serve to:
1 Encourage airlines to appear in this section.
2 Dispell any notions that FT is a platform for whingers.
All thoghts welcome
Grantosol
This would serve to:
1 Encourage airlines to appear in this section.
2 Dispell any notions that FT is a platform for whingers.
All thoghts welcome
Grantosol
Aug 24, 2004 | 3:56 pm
#7
Join Date: Aug 2004
Location: EDI
Programs: A3-G
Posts: 203
try write to [email protected] & they would like hear from you,if good or bad for comment.