I was in the (un)fortunate situation to need help from BMI last Mon at LHR T1 Domestic, the checkin agent was FANTASTIC and rebooked me way beyond the call of duty and beyond what i was expecting - she really made me feel good that there ARE nice people left.

I want to send a letter / email of thanks to someone who will really act on it and make sure it's fed back to the lady in question.

Does anyone have any suitable contacts ? Donnington Hall or Station Manager etc?

Thanks

Ian