bmi Website Usability Testing

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Jul 6, 2011 | 12:42 pm

#16

BigVince76

Join Date: Jul 2005

Location: Deptford, UK.

Programs: BD Gold (yes forever), BA Silver, Hilton Gold.

Posts: 547

Quote:

Originally Posted by FlyingOnceMore

So, as expected, it's the classic bmi fix of not cleaning up the mess, just spray a bit of perfume on it.

To be fair I am not sure I could draw that conclusion from what I saw yesterday. You may very well be right however all I was being asked to test was how easy to use a new website would be. Additional features, or indeed fixing current features, would not have been part of this stage of the website development.

Now if BMI really want to get things right they should be getting costumers involved in developing the features offered on their website. Whether or not this has or is going to happen I do not know.

Jul 6, 2011 | 1:03 pm

#17

FlyingOnceMore

Join Date: Oct 2004

Location: BHD/DUB

Programs: BA Gold, TK*G, EI Elite

Posts: 7,622

I think like many here, we're not really that interested in additional features, just standard airline website ones that actually work.

Jul 6, 2011 | 1:32 pm

#18

RAPC

Join Date: Sep 2006

Location: Manchester, England

Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)

Posts: 8,097

Quote:

Originally Posted by BigVince76

Now if BMI really want to get things right they should be getting costumers involved in developing the features offered on their website.

So a bit more fancy dressing to hide the fact that basic things still don't work?

Jul 6, 2011 | 4:09 pm

#19

BigVince76

Join Date: Jul 2005

Location: Deptford, UK.

Programs: BD Gold (yes forever), BA Silver, Hilton Gold.

Posts: 547

Well RAPC, it's my eye ofr detial that bmi hired me for!

Jul 7, 2011 | 10:17 am

#20

RAPC

Join Date: Sep 2006

Location: Manchester, England

Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)

Posts: 8,097

Quote:

Originally Posted by BigVince76

Well RAPC, it's my eye ofr detial that bmi hired me for!

Jul 7, 2011 | 10:48 am

#21

Oxon Flyer

Moderator: The British Airways Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 17,404

I understand that one tester, having worked through both the prototype scenarios, then ran the same transaction through the existing live website, and managed to find more bugs there than in the prototypes.

Jul 8, 2011 | 12:46 pm

#22

florian

Join Date: Jun 2010

Location: London

Programs: BA Gold (ex BD*S)

Posts: 42

Quote:

Originally Posted by Oxon Flyer

Aug 4, 2011 | 8:34 am

#23

FlyingOnceMore

Join Date: Oct 2004

Location: BHD/DUB

Programs: BA Gold, TK*G, EI Elite

Posts: 7,622

et voila!

Aug 4, 2011 | 8:46 am

#24

FlyingOnceMore

Join Date: Oct 2004

Location: BHD/DUB

Programs: BA Gold, TK*G, EI Elite

Posts: 7,622

Aug 4, 2011 | 9:24 am

#25

Oxon Flyer

Moderator: The British Airways Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 17,404

I get a sense of Deja Vue ...

Aug 4, 2011 | 9:28 am

#26

Kevincm

Join Date: Mar 2007

Location: Birmingham, West Midlands, UK

Programs: Mucci, BMI*G, M&M SEN, FB Gold, PC Plat, Father of GhettoIFE

Posts: 3,972

My first thought was "National Express" if I was honest.

But then the second thought was "very much in the taste of the Father".

Shall I start a bugtraq thread then?.....