Why refunds department is so bad ?
May 5, 2011, 4:17 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,230
Why refunds department is so bad ?
- I've been issued an award ticket with wrong taxes on februrary 27th.
- I've called ICC on februrary 28th and they told me they asked the revenue department to credit the difference back.
- I've sent an email at refunds at fybmi dot com on March 31.
- I've received this answer on April 19th :
"Dear Mr G_G
Regarding this issue. Yes, we were advised by Diamond Club to refund back the amount of £xx.xx as it was mentioned to you by one of their people and I will be refunding it back to your Visa card.
I will send you an email once I've done the refund which is sometime this week.
Regards
Maria B.
bmi Revenue Services"
- Since I didn't receive anything since this email, I'm sending emails again and this is what I'm receiving now :
"Your message
To: REFUNDS
Subject: Attn Mrs MARIA B. RE: XXXXX-diamond club booking
Sent: Tue, 3 May 2011 13:42:45 +0100
was not readThu, 5 May 2011 07:17:47 +0100"
: td:
- I've called ICC on februrary 28th and they told me they asked the revenue department to credit the difference back.
- I've sent an email at refunds at fybmi dot com on March 31.
- I've received this answer on April 19th :
"Dear Mr G_G
Regarding this issue. Yes, we were advised by Diamond Club to refund back the amount of £xx.xx as it was mentioned to you by one of their people and I will be refunding it back to your Visa card.
I will send you an email once I've done the refund which is sometime this week.
Regards
Maria B.
bmi Revenue Services"
- Since I didn't receive anything since this email, I'm sending emails again and this is what I'm receiving now :
"Your message
To: REFUNDS
Subject: Attn Mrs MARIA B. RE: XXXXX-diamond club booking
Sent: Tue, 3 May 2011 13:42:45 +0100
was not readThu, 5 May 2011 07:17:47 +0100"
: td:
May 5, 2011, 4:33 am
#2
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC, IC Plat Amb, LH FTV
Posts: 1,952
Most airlines seem much less efficient (or at least quick) when dealing with refunds compared with taking money for sales etc. Not sure bmi is much different from the others. In the end it pays to be persistent - but try not to let your blood pressure rise too much..
May 5, 2011, 5:31 am
#3
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
May 6, 2011, 4:51 am
#5
FlyerTalk Evangelist
Original Poster
Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,230
