Problem getting SK flight credited
Oct 22, 2010, 5:57 am
#1
Original Poster
Join Date: Jul 2008
Posts: 297
Problem getting SK flight credited
Hi, I have a problem getting a SAS flght credited, got this email today from Bmi
The flight in question is SK 1846 from Malta to Stockholm, bought on Sas.com, flown on SK Metal, with SK e-ticket number. It is not Air Maila at all, the only thing is that the boarding pass has Air Malta logo on it, since the check in kiosk at Malta is handled by them.
I am quite sure I am not mistaken here, or am I?
I would not be so persistant about it if it not was that the missing miles would make me gold member, and I really want to be that due to the M&M merger.
I am sending in a letter again, however now the original boarding pass Bmi already have.
a) Am I mistaken?
b) Any ideas what to do?
Best regards
Ola
Thank you for your recent claim for destinations miles.
The diamond club scheme gives members the opportunity to earn miles not only with bmi but also with our partners for travel, hotel stays and car rental. Unfortunately, the evidence you supplied, even though with a Star Alliance partner flight number, is from a codeshare flight operated by Air Malta, which is not one of our partners. The operating carrier has to be a partner with bmi and not the Star Alliance partner for you to be able to earn destinations miles.
The diamond club scheme gives members the opportunity to earn miles not only with bmi but also with our partners for travel, hotel stays and car rental. Unfortunately, the evidence you supplied, even though with a Star Alliance partner flight number, is from a codeshare flight operated by Air Malta, which is not one of our partners. The operating carrier has to be a partner with bmi and not the Star Alliance partner for you to be able to earn destinations miles.
I am quite sure I am not mistaken here, or am I?
I would not be so persistant about it if it not was that the missing miles would make me gold member, and I really want to be that due to the M&M merger.
I am sending in a letter again, however now the original boarding pass Bmi already have.
a) Am I mistaken?
b) Any ideas what to do?
Best regards
Ola
Oct 22, 2010, 7:13 am
#3
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Why not provide them with ACARS data proving that the flight movement (ie the plane) was SAS operated? I'm not an ACARS head, but there are a few in these parts...
Oct 22, 2010, 7:27 am
#4
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,112
I've had worse. 
last 30 days...
SK flightnumber, SK aircraft too.
Going back through to the start of the ACARS database (which is 25/07/2010), this service has always been operated by an LN- registration aircraft.
last 30 days...
Originally Posted by ACARS
ACARS mode: 2 Aircraft reg: LN-RRH [Boeing B738]
Message label: Q0 Block id: 8 Msg no: S41A
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
----------------------------------------------------------[ 14/10/2010 14:42 ]-
ACARS mode: 1 Aircraft reg: LN-RRJ [ ]
Message label: ** Block id: @ Msg no: 2584
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
SBS-1 Callsign: SAS1846
----------------------------------------------------------[ 07/10/2010 13:48 ]-
ACARS mode: 1 Aircraft reg: LN-RRW [Boeing B738]
Message label: ** Block id: @ Msg no: 2779
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
SBS-1 Callsign: SAS1846
----------------------------------------------------------[ 03/10/2010 14:31 ]-
ACARS mode: 2 Aircraft reg: LN-RRH [Boeing B738]
Message label: SA Block id: 6 Msg no: S55A
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
0EV113951V
----------------------------------------------------------[ 30/09/2010 13:38 ]-
Message label: Q0 Block id: 8 Msg no: S41A
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
----------------------------------------------------------[ 14/10/2010 14:42 ]-
ACARS mode: 1 Aircraft reg: LN-RRJ [ ]
Message label: ** Block id: @ Msg no: 2584
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
SBS-1 Callsign: SAS1846
----------------------------------------------------------[ 07/10/2010 13:48 ]-
ACARS mode: 1 Aircraft reg: LN-RRW [Boeing B738]
Message label: ** Block id: @ Msg no: 2779
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
SBS-1 Callsign: SAS1846
----------------------------------------------------------[ 03/10/2010 14:31 ]-
ACARS mode: 2 Aircraft reg: LN-RRH [Boeing B738]
Message label: SA Block id: 6 Msg no: S55A
Flight id: SK1846 [MLA-ARN] [Scandinavian Airlines]
Message content:-
0EV113951V
----------------------------------------------------------[ 30/09/2010 13:38 ]-
Going back through to the start of the ACARS database (which is 25/07/2010), this service has always been operated by an LN- registration aircraft.
Last edited by Oxon Flyer; Oct 22, 2010 at 7:34 am