YES REALLY ! *Some* Wyndham finally POSTING! : Report your 'post experiences' here
Jun 10, 2010, 2:43 am
#121
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
Given that it has become a pain, and that they are posting on a thread with many pages of discussion (about just the posting of the points), then its fair to say that things are not necessarily that simple in this case, and they are probably not reasonsable assumptions once we have reached this point.
People shouldn't expect to have to follow this whole process through to a conclusion in such painstaking detail. Having said that, I agree that the answers are all in this thread somewhere (although I made the same mistake of assuming "transferred to BMI" was a positive sign that my miles were on their way rather than a totally meaningless, and possibly false, statement).
N.b. Based upon what I've seen, I'd the vast majority are not just possibly false, but very probably false. The dates certainly are.
Jun 10, 2010, 10:49 am
#122
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,928
BMI I really want to like You, but...
Look again here.
Just under The most frequently over-asked questions are here in this post.
That ain't necessarily so. No-one here has posted anything here, or in any other Wyndham/bmi thread, to indicate that, if your Wyndham account says 'Transferred to bmi', then that is a guarantee that they have actually been sent, let alone received by bmi.
Just under The most frequently over-asked questions are here in this post.
That ain't necessarily so. No-one here has posted anything here, or in any other Wyndham/bmi thread, to indicate that, if your Wyndham account says 'Transferred to bmi', then that is a guarantee that they have actually been sent, let alone received by bmi.
I did email BMI with the shown email, thank you all for your help!! It's odd but 1 (500pt) stay posted to BMI. I am really at a loss how one stay can post and none of the others!!
Jun 10, 2010, 10:53 am
#123
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,928
Indeed they do seem to be rather flawed assumptions but they are certainly not unreasonable assumptions for people to make that have taken part in a genuine promotion, acting in good faith.
People shouldn't expect to have to follow this whole process through to a conclusion in such painstaking detail. Having said that, I agree that the answers are all in this thread somewhere (although I made the same mistake of assuming "transferred to BMI" was a positive sign that my miles were on their way rather than a totally meaningless, and possibly false, statement).
People shouldn't expect to have to follow this whole process through to a conclusion in such painstaking detail. Having said that, I agree that the answers are all in this thread somewhere (although I made the same mistake of assuming "transferred to BMI" was a positive sign that my miles were on their way rather than a totally meaningless, and possibly false, statement).
Jun 10, 2010, 2:27 pm
#124
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
I've been in touch with DC and they are looking in to things from their end. They're pretty sure they've credited everything they've received.
Having been in conatct with WR in the past, the response times can be variable; I have however, heard nothing from them since Beaubo's helpful contact suggestion. I'd say that particular supervisor has a very full bmi folder in her mailbox right now.
Having been in conatct with WR in the past, the response times can be variable; I have however, heard nothing from them since Beaubo's helpful contact suggestion. I'd say that particular supervisor has a very full bmi folder in her mailbox right now.
Jun 10, 2010, 2:57 pm
#125
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,170
Jun 10, 2010, 4:01 pm
#126
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,034
I have asked WR to provide details of what miles requests they made to my Diamond Club account and when those requests were sent to DC. Until I have that information, I'm not going to start bothering an already overloaded DC team to chase up miles that they will have to speak to WR about to get validation.
At least if I have dates and amounts in writing, DC can actually check and confirm / refute the WR information.
Jun 11, 2010, 7:24 am
#127
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Jun 11, 2010, 9:18 am
#128
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,928
A Response
Hello George,
Thank you for contacting Wyndham Rewards(r).
Due to a technical issue not all Wyndham Rewards members have received
their BMI bonus miles. We are aware of this issue and are currently in
the process of having the issue corrected.
I have forwarded your information to an account supervisor for
processing. Please allow 2-4 weeks for the bonus miles to be posted to
your account.
I apologize for any inconvenience this delay may cause.
If you have additional questions, please contact Member Services at
1-866-996-7937, or via email at [email protected]. Our
Member Services hours of operation are Mon-Fri 9:00 am to 11:00 pm EST,
Saturday and Sunday 9:00 am to 6:00 pm EST.
Sincerely,
Dawn
Wyndham Rewards
PO Box 4888
Aberdeen, SD 57402-4888
PH: 1-866-996-7937
Fax: 1-800-306-0671
ID#75756
Thank you for contacting Wyndham Rewards(r).
Due to a technical issue not all Wyndham Rewards members have received
their BMI bonus miles. We are aware of this issue and are currently in
the process of having the issue corrected.
I have forwarded your information to an account supervisor for
processing. Please allow 2-4 weeks for the bonus miles to be posted to
your account.
I apologize for any inconvenience this delay may cause.
If you have additional questions, please contact Member Services at
1-866-996-7937, or via email at [email protected]. Our
Member Services hours of operation are Mon-Fri 9:00 am to 11:00 pm EST,
Saturday and Sunday 9:00 am to 6:00 pm EST.
Sincerely,
Dawn
Wyndham Rewards
PO Box 4888
Aberdeen, SD 57402-4888
PH: 1-866-996-7937
Fax: 1-800-306-0671
ID#75756
Jun 11, 2010, 11:39 am
#129
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,239
I hate to be the one to rain on your parade, but don't you think that this sounds like just another run-around? In fact, it reminds me very much of a message I got from them:
___
Hi Henry,
Thank you for contacting us about your Wyndham Rewards account.
I received your e-mail regarding your bonus points for the BMI promotion. Upon reviewing your account, I found that you received two sets of 5000 BMI promotion points already posted to your account in February. Please contact BMI to check on your points as they are posted within 6-8 weeks of your stays. Our Wyndham Rewards accounts are not equipped to display airmiles, only Wyndham Rewards points.
If you have additional questions, please contact Member Services at 00-800-367-87477, or via email at [email protected].
Our Member Services hours of operation are Mon-Fri 9:00 am to 11:00 pm EST, Saturday and Sunday 9:00 am to 11:00 pm EST.
Sincerely,
Bette
Wyndham Rewards
PO Box etc.
___
The thing is, I got this message on the 29th of APRIL but I have still not got any of these points in my DC account. And in light of the fact that
then it seems pretty clear that somebody is blowing smoke.
cheers,
Henry
___
Hi Henry,
Thank you for contacting us about your Wyndham Rewards account.
I received your e-mail regarding your bonus points for the BMI promotion. Upon reviewing your account, I found that you received two sets of 5000 BMI promotion points already posted to your account in February. Please contact BMI to check on your points as they are posted within 6-8 weeks of your stays. Our Wyndham Rewards accounts are not equipped to display airmiles, only Wyndham Rewards points.
If you have additional questions, please contact Member Services at 00-800-367-87477, or via email at [email protected].
Our Member Services hours of operation are Mon-Fri 9:00 am to 11:00 pm EST, Saturday and Sunday 9:00 am to 11:00 pm EST.
Sincerely,
Bette
Wyndham Rewards
PO Box etc.
___
The thing is, I got this message on the 29th of APRIL but I have still not got any of these points in my DC account. And in light of the fact that
Originally Posted by GoldCircle
...DC ... are ... pretty sure they've credited everything they've received.
cheers,
Henry
Jun 11, 2010, 11:44 am
#130
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,928
Light at the End of the Tunnel
The letter does say that all will be resolved in two weeks. That there is now a deadline, makes me think we are almost there.@:-)
Jun 11, 2010, 1:11 pm
#131
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,034
A reason to be optimistic I would think. Have you re-submitted your information to WR since beaubo's advice? If not, I would recommend doing so, as your query from April almost certainly won't be addressed unless you do.
Jun 16, 2010, 1:52 pm
#132
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Diamond Club has outlined an explanation to the problems encountered - and matters should hopefully resolve in a reasonably short time.
The new thread continues here.
This thread is now closed.
The new thread continues here.
This thread is now closed.