This is probably impossible to answer, but...
Dec 9, 2009 | 3:34 pm
#1
Original Poster
Join Date: Nov 2009
Programs: BD*G, BA Gold
Posts: 47
This is probably impossible to answer, but...
...does anybody have any idea roughly how long Diamond Club are taking to answer e-mail queries at the moment? Somebody was suggesting they got a resolution to their query in about 2 weeks the other day.
Any advances on 2 weeks? 3, 4 weeks anyone?
Any advances on 2 weeks? 3, 4 weeks anyone?
Dec 9, 2009 | 3:50 pm
#2
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
2 weeks is not untypical to receive a response, however, I'm pretty sure Diamond Club manages her time well and prioritises and organises the queries she receives. On occasion, when I have responded to a follow up from DC, she has re-responded in minutes.
Anybody's guess...
Anybody's guess...
Dec 9, 2009 | 5:47 pm
#3
Join Date: Oct 2009
Programs: BA Executive Club, AC Aroplan, Accor ALL
Posts: 475
I sent one off over a year ago... (wish I were joking)
This is not to Joanna whom I've never emailed, I mean the generic DC email... (not sure if it's still published/in use)
This is not to Joanna whom I've never emailed, I mean the generic DC email... (not sure if it's still published/in use)
Last edited by Action Man; Dec 9, 2009 at 5:49 pm Reason: to clarify
Dec 10, 2009 | 1:59 am
#4
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 30,428
I've only had to email Diamond Club two or three times in the last year and a half, but the most recent on 23 November (a straightforward mileage claim for a bmi flight) was answered yesterday so 2 weeks seems about right.
Dec 10, 2009 | 2:08 am
#5
Original Poster
Join Date: Nov 2009
Programs: BD*G, BA Gold
Posts: 47
OK, thanks.
I assume that they must get hundreds, if not thousands, of e-mails a day and so will process these in strict date received order, i.e. an e-mail sent on 23 November to DC will be processed before an e-mail sent on 24 November.
I assume that they must get hundreds, if not thousands, of e-mails a day and so will process these in strict date received order, i.e. an e-mail sent on 23 November to DC will be processed before an e-mail sent on 24 November.