The consolidated 'Family Membership' thread : launched 1 Dec '09
Dec 4, 2009, 3:33 am
#91
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,949
In the second case nothing has popped into the Junk mail either.
2) Just checked re Mrs Clubman's account, she has opted out of "bmi news and offers, such as flight promotions" and "Carefully selected partner offers, such as discounted car hire and hotel accommodation" but not "Diamond Club news and offers, such as flight promotions" which is ticked as a yes, so not sure if that is the issue?
Need to check re the second account.
Dec 4, 2009, 5:45 am
#92
Join Date: Apr 2007
Location: Anywhere
Posts: 6,587
ICC can't see HOA (consolidated) miles?
A few days ago, I set up a family membership and transferred all my family's miles to my account as HOA.
Today I called ICC to make a redemption booking. After quoting the required miles, the operator checked to make sure that I had enough miles for the redemption - I was rather surprised to hear her read out just the miles that I had in my account before my family's miles were consolidated in my account. But logging into my account online indeed shows all miles had been consolidated in my account.
Is ICC's system not updated realtime to reflect the HOA's consolidated miles?
Today I called ICC to make a redemption booking. After quoting the required miles, the operator checked to make sure that I had enough miles for the redemption - I was rather surprised to hear her read out just the miles that I had in my account before my family's miles were consolidated in my account. But logging into my account online indeed shows all miles had been consolidated in my account.
Is ICC's system not updated realtime to reflect the HOA's consolidated miles?
Dec 4, 2009, 6:36 am
#93
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,030
Dec 4, 2009, 7:52 am
#94
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
I managed to add 3 familly members to my account. Transferred their miles in blocks of 5k no problem.
Will try and make a booking tonight so hope all goes well !!
Will try and make a booking tonight so hope all goes well !!
Dec 5, 2009, 3:30 am
#96
Join Date: Sep 2003
Location: MOW
Programs: KLM Flying Dutchman forever, bmi Diamond Club (is there a theme here?), LH, BA, EK, DL nobody
Posts: 1,877
Why, yes, absolutely. A new member residing in Russia - interesting, though, that the country in the registration screen still reverts to the UK even though you click through from a page which is squarely not aimed at UK-based punters. (I take it as an indication the website directs you to a wrong page and might have substituted a wrong promo code - hence the 1K miles).
Dec 5, 2009, 4:24 am
#97
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,132
Had the same problem with emails not being recieved. The way I have found around the issue is to complete the family member details again and the email will send to that family member.
I have noticed if you invite the 'next' family member within a few minutes of adding 'a' member the email never gets sent to the 'next' family member! It may be best to leave a few hours gap between inviting each family member.
Hope this makes sense!
I have noticed if you invite the 'next' family member within a few minutes of adding 'a' member the email never gets sent to the 'next' family member! It may be best to leave a few hours gap between inviting each family member.
Hope this makes sense!
Dec 5, 2009, 5:21 am
#98
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,067
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Dec 5, 2009, 6:04 am
#99
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,873
Dec 5, 2009, 6:08 am
#100
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,030
Dec 7, 2009, 3:47 am
#101
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,399
Dec 7, 2009, 5:45 am
#102
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,873
PS. Anyone else noticed that the notation for card miles on statements has changed and they now say 'miles.com transaction'?
Dec 7, 2009, 5:54 am
#103
Join Date: May 2009
Location: TPE
Programs: TG*G
Posts: 74
Are you sure they're AmEx points? Very odd.
bmi_Barry
Dec 7, 2009, 6:36 am
#105
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,030
Miles.com started appearing on the statement last month I believe.