Redemption Help Please?
Nov 7, 2009 | 3:23 pm
#16
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
One thing for everyone to keep in mind is that you phone PTS AFTER making attempts with the ICC. They are the last resort, not the first point of call.
Nov 7, 2009 | 5:12 pm
#17
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
PTS is not the personal travel agent of bmi FT'ers. As said above and in other threads, it's the absolute last resort for sorting ICC screw ups. Nothing more, nothing less! Lets not try and break something that actually 'does what it says on the tin'.
Nov 9, 2009 | 3:36 am
#18
Original Poster
Join Date: Mar 2009
Posts: 341
After several (5 or 6) attempts with the ICC, I called PTS thsi morning. first time I was transferred through to the ICC and I got nowhere. I called them again and got a different chap from PTS and got absolutely fantastic service. Originally I was booked to fly on LX GRU - ZRH on 23/1/10 meaning I got into ZRH at 11:00 on 24/01/10. This was causing issues. He changed me to fly LH in F on 23rd to FRA and then from FRA to EDI. I even get home about 4 hours earlier that originally planned and I will get to experience both LX and LH F.
From a very happy flyer this morning! Thanks for the advice folks!
From a very happy flyer this morning! Thanks for the advice folks!
Nov 9, 2009 | 3:47 am
#19
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
Nov 9, 2009 | 4:00 am
#20
Original Poster
Join Date: Mar 2009
Posts: 341
They are looking into it to try and get me the best possible option again and will call be back later today
Nov 9, 2009 | 9:08 am
#21
Original Poster
Join Date: Mar 2009
Posts: 341
Turns out LH threatened to cancel the whole trip if PTS didn't change the booking immediately and drop the LH flights. Reason was that I am booking miles plus cash. Now having difficulty getting my original LX flight from GRU back!