Customer Preference Database
Sep 18, 2003 | 9:31 am
#1
Original Poster
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Customer Preference Database
Just wondering do some local Avis station's keep their own database regarding customer preferences?
I ask because in my profile it states "No Buicks." Usually this is ignored becuase Avis considers most of these cars as upgrades from a full-size (I am preferred select).
Well after about 5 months of rentals in Newark, last night the agent came running after me and said, "Sir, the comments in your profile say that you don't like Buicks. That is kinda a problem for us here because that is what most of our upgrades are. Will it be okay if we give you a Blazer instead?" I replied sure thing. Mind you this was after I was already driving away in the Blazer.
So it will be interesting to note what car I get for my next rental
I ask because in my profile it states "No Buicks." Usually this is ignored becuase Avis considers most of these cars as upgrades from a full-size (I am preferred select).
Well after about 5 months of rentals in Newark, last night the agent came running after me and said, "Sir, the comments in your profile say that you don't like Buicks. That is kinda a problem for us here because that is what most of our upgrades are. Will it be okay if we give you a Blazer instead?" I replied sure thing. Mind you this was after I was already driving away in the Blazer.
So it will be interesting to note what car I get for my next rental
Sep 19, 2003 | 9:15 am
#2
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by neo_781:
So it will be interesting to note what car I get for my next rental</font>
So it will be interesting to note what car I get for my next rental</font>