Problems with Avis site???
Jan 16, 2002 | 12:50 pm
#1
Original Poster
Join Date: Jan 2002
Location: Nova Scotia, Canada
Posts: 156
Problems with Avis site???
I was wondering if anyone has experienced problems with the avis website lately? I get the message:
"avis.com is temporarily unavailable.
For reservations in the US, please call 1-800-230-4898.
For all other transactions, please check back soon."
Based on recent posts it doesn't appear that others are having problems but I have been for the past 5 days or so. Could they restrict access to those who have been "fare searching" by using different codes? Perhaps through cookies (although I have deleted them on my machine)?
Dave
"avis.com is temporarily unavailable.
For reservations in the US, please call 1-800-230-4898.
For all other transactions, please check back soon."
Based on recent posts it doesn't appear that others are having problems but I have been for the past 5 days or so. Could they restrict access to those who have been "fare searching" by using different codes? Perhaps through cookies (although I have deleted them on my machine)?
Dave
Jan 16, 2002 | 1:55 pm
#2
Join Date: Aug 2001
Location: NC
Programs: Delta Diamond/3MM; Hyatt Globalist; Hilton Diamond; Hertz PC
Posts: 382
I got this from them today, along with another problem that I'm having on their website:
"Avis is doing updates to the My Avis section of the website, and you may
have difficulties signing in until the updates are complete."
"Avis is doing updates to the My Avis section of the website, and you may
have difficulties signing in until the updates are complete."
Jan 16, 2002 | 4:16 pm
#3
Original Poster
Join Date: Jan 2002
Location: Nova Scotia, Canada
Posts: 156
I was able to book a car today on Avis - but it was by accessing their website through a "sponsors link" at the top of a google search page (url is very complicated). Still get the same message from Avis when trying to access through www.avis.com.
Dave
Dave
Apr 9, 2002 | 10:53 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
Well, it's almost THREE MONTHS since that last message....and the Avis website STILL seems to have serious problems!
On April 5, I registered my Wizard number online and made some updates to it (replaced an obsolete CC number, etc.). I then made a reservation (after trying various discount codes posted here and elsewhere) using my account. So far, so good.
However, the same day, the website stopped letting me log in with my Wizard number. It just brought up a screen with the message, "We are unable to process your request at this time" followed by phone numbers to call for reservations or help. Since that time -- i.e., in the last five days -- I have not EVER been able to log in again! I finally called the help number and talked to three different CSR's, none of whom seemed to have definitive information on the problem. They all seemed to think that there were problems with the website, but no details. The third one actually tried logging in (presumably with her or a test Wizard number) with similar results to mine.
The bottom line seems to be that Avis doesn't consider its website to be a crucial part of their business, and if a customer can't log in for five days....so what???
"We try harder?" Phooey!
Kathy
[This message has been edited by KathyWdrf (edited 04-09-2002).]
On April 5, I registered my Wizard number online and made some updates to it (replaced an obsolete CC number, etc.). I then made a reservation (after trying various discount codes posted here and elsewhere) using my account. So far, so good.
However, the same day, the website stopped letting me log in with my Wizard number. It just brought up a screen with the message, "We are unable to process your request at this time" followed by phone numbers to call for reservations or help. Since that time -- i.e., in the last five days -- I have not EVER been able to log in again! I finally called the help number and talked to three different CSR's, none of whom seemed to have definitive information on the problem. They all seemed to think that there were problems with the website, but no details. The third one actually tried logging in (presumably with her or a test Wizard number) with similar results to mine.
The bottom line seems to be that Avis doesn't consider its website to be a crucial part of their business, and if a customer can't log in for five days....so what???
"We try harder?" Phooey!
Kathy
[This message has been edited by KathyWdrf (edited 04-09-2002).]
Apr 10, 2002 | 6:29 am
#5
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
I have also trouble with avis.com. On Monday an Avis agent told me system was down.
I could make a reservation with Avisworld http://www.avisworld.com/home/set_home.asp
I could make a reservation with Avisworld http://www.avisworld.com/home/set_home.asp
Apr 11, 2002 | 12:38 am
#6
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Posts: 17,819
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by USAFAN:
I have also trouble with avis.com. On Monday an Avis agent told me system was down.
I could make a reservation with Avisworld http://www.avisworld.com/home/set_home.asp</font>
I have also trouble with avis.com. On Monday an Avis agent told me system was down.
I could make a reservation with Avisworld http://www.avisworld.com/home/set_home.asp</font>
"Sorry. Your user session has timed out.
Please click on the button below to back to the homepage."
And when I click on the button, I just get the same thing!
Kathy
Apr 11, 2002 | 6:02 am
#7
Join Date: Jun 2001
Location: Suwanee,Ga ,usa
Posts: 3,617
I have been told that one of their major problems is related to Selects who try and book after signing into the Select area. The other is when someone has a defaulted discount code from a renewable membership club.If , for instance, your default code is from Costco or AAA, after a set time (generally a year) the computer rejects you because it doesn't know if you are still a member. Sounds crazy,but this is their explaination. Last week, I was able to book on-line for the first time since the new website was up. Avis manually redid my profile with the "famous "D002807" code as my default.I will book again today and see if all is still okay.
Apr 11, 2002 | 1:35 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jabez:
I have been told that one of their major problems is related to Selects who try and book after signing into the Select area. The other is when someone has a defaulted discount code from a renewable membership club.If , for instance, your default code is from Costco or AAA, after a set time (generally a year) the computer rejects you because it doesn't know if you are still a member. Sounds crazy,but this is their explaination. Last week, I was able to book on-line for the first time since the new website was up. Avis manually redid my profile with the "famous "D002807" code as my default.I will book again today and see if all is still okay.</font>
I have been told that one of their major problems is related to Selects who try and book after signing into the Select area. The other is when someone has a defaulted discount code from a renewable membership club.If , for instance, your default code is from Costco or AAA, after a set time (generally a year) the computer rejects you because it doesn't know if you are still a member. Sounds crazy,but this is their explaination. Last week, I was able to book on-line for the first time since the new website was up. Avis manually redid my profile with the "famous "D002807" code as my default.I will book again today and see if all is still okay.</font>
I have now sent a query via the Avis website to see if that gets any more helpful response.
Kathy
Apr 11, 2002 | 1:58 pm
#9
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
KathyW...
Just type in http://www.avisworld.com
and it gets you to:
http://www.avisworld.com/home/set_home.asp
Just type in http://www.avisworld.com
and it gets you to:
http://www.avisworld.com/home/set_home.asp
Apr 11, 2002 | 8:23 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
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Posts: 17,819
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by USAFAN:
KathyW...
Just type in http://www.avisworld.com
and it gets you to:
http://www.avisworld.com/home/set_home.asp</font>
KathyW...
Just type in http://www.avisworld.com
and it gets you to:
http://www.avisworld.com/home/set_home.asp</font>
Kathy
Apr 12, 2002 | 9:12 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
Strangely enough, I was able to use the avisworld.com website on my computer at work. But I still can't use it at home (even after I tried deleting all the Avis-related cookies on that computer).
I was able to cancel my existing reservation and book a new one, so all is OK for now.
If Avis doesn't fix my Wizard account so that I can log in at avis.com (in response to the two e-mails I recently sent), I'll call and ask them to remove the AWD number from my profile, if that is what it takes!
Kathy
I was able to cancel my existing reservation and book a new one, so all is OK for now.
If Avis doesn't fix my Wizard account so that I can log in at avis.com (in response to the two e-mails I recently sent), I'll call and ask them to remove the AWD number from my profile, if that is what it takes!
Kathy
Apr 13, 2002 | 8:35 am
#14
Join Date: Jun 2000
Location: SPG Plat, HH Gold, Marriott Gold
Posts: 1,015
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KathyWdrf:
If Avis doesn't fix my Wizard account ... I'll call and ask them to remove the AWD number from my profile ...</font>
If Avis doesn't fix my Wizard account ... I'll call and ask them to remove the AWD number from my profile ...</font>
Apr 13, 2002 | 1:33 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Family flyer:
Once your register with My Avis, you can do the above yourself. Log on, and simply modify your profile. You can change your AWD code anytime you want.
Originally posted by KathyWdrf:
If Avis doesn't fix my Wizard account ... I'll call and ask them to remove the AWD number from my profile ...</font>
If Avis doesn't fix my Wizard account ... I'll call and ask them to remove the AWD number from my profile ...</font>
Despite phone calls and e-mails to Avis, I haven't gotten Avis to fix my Wizard account to permit login; jabez suggested I call them and ask them to remove the AWD number to see if that fixes the problem.
Anyway, please read the thread carefully before posting any more responses.
Kathy