Downgrade for Avis First - First Time
Jul 3, 2012 | 2:53 pm
#1
Original Poster
Join Date: Apr 2010
Location: SE USA
Programs: HHonors Diamond, WN A-List Preferred & CP, Marriott Gold, American Platinum Pro, National Executive
Posts: 222
Downgrade for Avis First - First Time
Booked an Intermediate vehicle and received a Subcompact (Hyundai Accent) and charged the Intermediate rate. Has anyone else ever received a DOWNGRADE at the higher price? This was my first time ever being downgraded as Avis First. This is actually printed this on my receipt (Vehicle Group Rented: Subcompact, Vehicle Group Charged: Intermediate). This was in Shreveport, LA and was a horrible vehicle with a bad body odor in it. I have sent a note to Avis and have not received any response yet (now 72 hours later) other than a form email from customer service saying that they will respond to my issue within 24 hours. Really just curious to see if this has happened to anyone else... Seems crazy to me.
Jul 6, 2012 | 1:27 pm
#2
Join Date: May 2012
Location: MSP
Programs: Delta Skymile DM, Marriott Platinum, PC Gold, Avis Chairman's Club, National EE
Posts: 728
Never has happened to me and I would not be very happy about it. I would not have left the lot with it unless it was the last car left.
Booked an Intermediate vehicle and received a Subcompact (Hyundai Accent) and charged the Intermediate rate. Has anyone else ever received a DOWNGRADE at the higher price? This was my first time ever being downgraded as Avis First. This is actually printed this on my receipt (Vehicle Group Rented: Subcompact, Vehicle Group Charged: Intermediate). This was in Shreveport, LA and was a horrible vehicle with a bad body odor in it. I have sent a note to Avis and have not received any response yet (now 72 hours later) other than a form email from customer service saying that they will respond to my issue within 24 hours. Really just curious to see if this has happened to anyone else... Seems crazy to me.
Jul 6, 2012 | 6:24 pm
#3
Join Date: Oct 2001
Location: SW WA
Posts: 4,061
Booked an Intermediate vehicle and received a Subcompact (Hyundai Accent) and charged the Intermediate rate. Has anyone else ever received a DOWNGRADE at the higher price? This was my first time ever being downgraded as Avis First. This is actually printed this on my receipt (Vehicle Group Rented: Subcompact, Vehicle Group Charged: Intermediate). This was in Shreveport, LA and was a horrible vehicle with a bad body odor in it. I have sent a note to Avis and have not received any response yet (now 72 hours later) other than a form email from customer service saying that they will respond to my issue within 24 hours. Really just curious to see if this has happened to anyone else... Seems crazy to me.
Jul 7, 2012 | 9:01 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
Booked an Intermediate vehicle and received a Subcompact (Hyundai Accent) and charged the Intermediate rate. Has anyone else ever received a DOWNGRADE at the higher price? This was my first time ever being downgraded as Avis First. This is actually printed this on my receipt (Vehicle Group Rented: Subcompact, Vehicle Group Charged: Intermediate).
As far as I knew, Avis had these lower categories:
A = Economy
B = Compact
C = Intermediate
I've never seen a catogery (in the US, at least) called Subcompact. So I'm not clear whether your Accent was classified as a A = Economy or B = Compact.
Anyway, you only realized this after you got the receipt?
The time to ask about it was of course while you had the car. The may not be able to change car, but they should certianly be able to either lower your rate or offer some other compensation.
Jul 7, 2012 | 9:09 am
#5
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
What is a "Subcompact" at Avis???
As far as I knew, Avis had these lower categories:
A = Economy
B = Compact
C = Intermediate
I've never seen a catogery (in the US, at least) called Subcompact. So I'm not clear whether your Accent was classified as a A = Economy or B = Compact.
Anyway, you only realized this after you got the receipt? The time to ask about it was of course while you had the car. The may not be able to change car, but they should certianly be able to either lower your rate or offer some other compensation.
As far as I knew, Avis had these lower categories:
A = Economy
B = Compact
C = Intermediate
I've never seen a catogery (in the US, at least) called Subcompact. So I'm not clear whether your Accent was classified as a A = Economy or B = Compact.
Anyway, you only realized this after you got the receipt?
The time to ask about it was of course while you had the car. The may not be able to change car, but they should certianly be able to either lower your rate or offer some other compensation.A=Subcompact (Accent)
B=Compact (Focus)
C=Intermediate (Cruze)
For the OP:
I agree with the above comments. They need to lower your rate since you didn't get what you reserved and it's not "similar". If they don't reduce your rate (and all the associated taxes/fees), then just dispute part of the charge with your credit card company.