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Thread: Downgrade for Avis First - First Time
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Old Jul 6, 2012 | 1:27 pm
  #2  
Teamstone
10 Years on Site
 
Join Date: May 2012
Location: MSP
Programs: Delta Skymile DM, Marriott Platinum, PC Gold, Avis Chairman's Club, National EE
Posts: 728
Never has happened to me and I would not be very happy about it. I would not have left the lot with it unless it was the last car left.

Originally Posted by Winecaptain
Booked an Intermediate vehicle and received a Subcompact (Hyundai Accent) and charged the Intermediate rate. Has anyone else ever received a DOWNGRADE at the higher price? This was my first time ever being downgraded as Avis First. This is actually printed this on my receipt (Vehicle Group Rented: Subcompact, Vehicle Group Charged: Intermediate). This was in Shreveport, LA and was a horrible vehicle with a bad body odor in it. I have sent a note to Avis and have not received any response yet (now 72 hours later) other than a form email from customer service saying that they will respond to my issue within 24 hours. Really just curious to see if this has happened to anyone else... Seems crazy to me.
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