Scandalous!
Feb 14, 2011 | 2:30 am
#1
Original Poster
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Silver, SPG Gold
Posts: 2,152
Scandalous!
I recently rented from Avis at Innsbruck Airport. On collecting the fairly scratched vehicle, they checked and listed the damage.
When I returned the car there was no-one available for checking, so I had to return the keys to reception.
A week later I receive a further charge of 200 Euros for damage, of which there was none.
I have complained and they say they will investigate. Is there anything further that I can do?
When I returned the car there was no-one available for checking, so I had to return the keys to reception.
A week later I receive a further charge of 200 Euros for damage, of which there was none.
I have complained and they say they will investigate. Is there anything further that I can do?
Feb 14, 2011 | 10:29 am
#2
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Do you have the rental contract that stated the damage?
It will take them about 2-3 weeks to process the complaint.
If you have complained to Avis.co.uk then you need to wait for their reply. Or if you are hostile towards them you can make sure you credit card is not charge the 200 Euros damage charge.
Good luck!
It will take them about 2-3 weeks to process the complaint.
If you have complained to Avis.co.uk then you need to wait for their reply. Or if you are hostile towards them you can make sure you credit card is not charge the 200 Euros damage charge.
Good luck!
Feb 14, 2011 | 10:47 am
#3
Original Poster
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Silver, SPG Gold
Posts: 2,152
Do you have the rental contract that stated the damage?
It will take them about 2-3 weeks to process the complaint.
If you have complained to Avis.co.uk then you need to wait for their reply. Or if you are hostile towards them you can make sure you credit card is not charge the 200 Euros damage charge.
Good luck!
It will take them about 2-3 weeks to process the complaint.
If you have complained to Avis.co.uk then you need to wait for their reply. Or if you are hostile towards them you can make sure you credit card is not charge the 200 Euros damage charge.
Good luck!
At worst I can claim on my Amex Plat insurance.