Error 2.1
Jan 9, 2025 | 6:14 am
#1
Original Poster
Join Date: Jan 2025
Posts: 8
Error 2.1
I purchased LifeMiles after confirming award seat availability through Thai Airways, United Airlines, and LifeMiles’ system. However, when I tried to redeem the miles, I encountered Error 2.1 repeatedly, even after trying different routes and dates.
Now, I have over 200,000 miles in my account but cannot use them for anything.
Key issues:
1. Seat availability was confirmed before purchase.
2. Attempts to redeem miles failed consistently with “Error 2.1.”
3. I tried alternate flights and dates, but the issue persisted.
4. Despite the unusable miles, customer service refused a refund, leaving me with over 200,000 miles I cannot use.
What should I do in this situation? Has anyone faced a similar issue and found a solution?
Thank you in advance for your advice!
Now, I have over 200,000 miles in my account but cannot use them for anything.
Key issues:
1. Seat availability was confirmed before purchase.
2. Attempts to redeem miles failed consistently with “Error 2.1.”
3. I tried alternate flights and dates, but the issue persisted.
4. Despite the unusable miles, customer service refused a refund, leaving me with over 200,000 miles I cannot use.
What should I do in this situation? Has anyone faced a similar issue and found a solution?
Thank you in advance for your advice!
Jan 11, 2025 | 6:24 am
#5
Original Poster
Join Date: Jan 2025
Posts: 8
I initially found availability on the LM platform, so I cross-checked to confirm before deciding to purchase the miles and make the booking. However, I couldn’t complete the booking at all. It feels as though I’ve been deceived somehow.
Jan 11, 2025 | 10:09 pm
#7
Original Poster
Join Date: Jan 2025
Posts: 8
it's BKK-ICN round trip BC on Mar 26-1 Apr 2025
After checking and purchasing miles, I planned to use them for a specific route. However, when an error occurred, I tried searching for other available flights shown and attempted to confirm bookings from other sources, but none of them were successful—neither on any routes nor on any dates, including ICN, NRT, HND, CTS, and KIX.
After checking and purchasing miles, I planned to use them for a specific route. However, when an error occurred, I tried searching for other available flights shown and attempted to confirm bookings from other sources, but none of them were successful—neither on any routes nor on any dates, including ICN, NRT, HND, CTS, and KIX.
Jan 12, 2025 | 10:17 pm
#9
Original Poster
Join Date: Jan 2025
Posts: 8
The booking system is quite bad. When I tried to find answers, they told me their system is normal and even tried to teach me how redeeming miles works, even though I’ve never experienced anything like this when redeeming miles elsewhere. Anyway, I’ll try to find a way to use the miles I purchased. Thank you.
Jan 25, 2025 | 2:50 pm
#10
Join Date: Mar 2024
Location: Thailand / Australia
Programs: Virgin Australia, Hilton IHG, Latam, Aeroplan,
Posts: 18
I purchased LifeMiles after confirming award seat availability through Thai Airways, United Airlines, and LifeMiles’ system. However, when I tried to redeem the miles, I encountered Error 2.1 repeatedly, even after trying different routes and dates.
Now, I have over 200,000 miles in my account but cannot use them for anything.
Key issues:
1. Seat availability was confirmed before purchase.
2. Attempts to redeem miles failed consistently with “Error 2.1.”
3. I tried alternate flights and dates, but the issue persisted.
4. Despite the unusable miles, customer service refused a refund, leaving me with over 200,000 miles I cannot use.
What should I do in this situation? Has anyone faced a similar issue and found a solution?
Thank you in advance for your advice!
Now, I have over 200,000 miles in my account but cannot use them for anything.
Key issues:
1. Seat availability was confirmed before purchase.
2. Attempts to redeem miles failed consistently with “Error 2.1.”
3. I tried alternate flights and dates, but the issue persisted.
4. Despite the unusable miles, customer service refused a refund, leaving me with over 200,000 miles I cannot use.
What should I do in this situation? Has anyone faced a similar issue and found a solution?
Thank you in advance for your advice!
Occasionally, I can get some flights, it looks like last minute availability is normally easier with them
Jan 28, 2025 | 7:43 pm
#11
Join Date: Sep 2000
Location: Los Angeles, CA,
Programs: Hertz President Circle, Copaair Presidential
Posts: 709
Feb 3, 2025 | 4:58 pm
#12
Join Date: Oct 2015
Location: So Cal
Posts: 1,055
This is a known issue that has been going on for months. Lifemiles is blocking Thai premium redemptions, regardless if you select Thai, Star Alliance, or Smart Search when attempting to book. The only way it will possibly get fixed is if bloggers start calling them out.
Feb 10, 2025 | 9:45 am
#13
Join Date: Dec 2011
Posts: 64
This is a known issue that has been going on for months. Lifemiles is blocking Thai premium redemptions, regardless if you select Thai, Star Alliance, or Smart Search when attempting to book. The only way it will possibly get fixed is if bloggers start calling them out.
https://loyaltylobby.com/2025/01/28/...grams-blocked/
Last edited by nrgetik; Feb 10, 2025 at 9:52 am
Feb 10, 2025 | 6:15 pm
#14
Join Date: Oct 2015
Location: So Cal
Posts: 1,055
Nothing to do with Lifemiles. Problem exists and persists on LH, AC, NH and other Star Alliance programs. Only United shows some seats. Not talking about carrier specific search, which never worked for TG on LM when the seats didn't show in Star Alliance search.
https://loyaltylobby.com/2025/01/28/...grams-blocked/
https://loyaltylobby.com/2025/01/28/...grams-blocked/
Feb 12, 2025 | 2:19 am
#15
Join Date: Dec 2011
Posts: 64
Edit: Calling LM to book a flight that shows availability on United is not possible. The agents don't see that availability.