Originally Posted by
Suphavinee
I purchased LifeMiles after confirming award seat availability through Thai Airways, United Airlines, and LifeMiles’ system. However, when I tried to redeem the miles, I encountered Error 2.1 repeatedly, even after trying different routes and dates.
Now, I have over 200,000 miles in my account but cannot use them for anything.
Key issues:
1. Seat availability was confirmed before purchase.
2. Attempts to redeem miles failed consistently with “Error 2.1.”
3. I tried alternate flights and dates, but the issue persisted.
4. Despite the unusable miles, customer service refused a refund, leaving me with over 200,000 miles I cannot use.
What should I do in this situation? Has anyone faced a similar issue and found a solution?
Thank you in advance for your advice!
Unfortunately, I also have the same issue with them. Typically I try from Australia to Bangkok etc.
Occasionally, I can get some flights, it looks like last minute availability is normally easier with them