Avianca customer service contact info
Jan 6, 2020, 8:22 pm
#2
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Last edited by RTWFF; Jan 6, 2020 at 8:34 pm
Jan 7, 2020, 9:21 am
#3
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,663
https://www.avianca.com/us/en/can-we...ns-complaints/
and
https://formscrm.avianca.com/en-US/i...ortal-cliente/
Avianca and LifeMiles are not one and same so the contact information for LifeMiles is not the contact information for Avianca.
Not easy to find the form on the Avianca site regardless.
and
https://formscrm.avianca.com/en-US/i...ortal-cliente/
Avianca and LifeMiles are not one and same so the contact information for LifeMiles is not the contact information for Avianca.
Not easy to find the form on the Avianca site regardless.
Jan 7, 2020, 12:29 pm
#4
Original Poster
Join Date: Mar 2010
Posts: 614
https://formscrm.avianca.com/en-US/i...ortal-cliente/
Not easy to find the form on the Avianca site regardless.
Jan 31, 2020, 9:05 am
#5
Join Date: Dec 2018
Location: Taipei, Taiwan, R.O.C.
Programs: EVA: Gold; Starlux: Explorer; China Airlines: Gold
Posts: 47
Try Facebook Messenger
I have the same issue to contact them as my flight schedule is changed. I tried to fill up the form but with no reply. I tried to contact via their FB messenger but get a standard reply “contact their hotline”. After I addressed myself live in Asia, it’s hard to reach them via different time zone and international call, they pass my flight details to someone from the service team and I finally could reschedule my flight via email.
Feb 1, 2020, 7:54 am
#6
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 515
We are also having an issue and contacting someone who can help has been tough. We booked an award ticket yesterday GDS-ORD and a record locator/booking was created but said we had to call to pay the taxes. Called the US 800 number and pressed #3 but agent couldn't process the taxes over the phone saying someone would call us in 48 hours. We just got an email saying to call and pay the taxes as the award will expire tomorrow afternoon. Is there a number that works better than others to get this done....or should we just be patient and wait for the call?
The one agent who seemed to want to help said we needed a PIN, which I created on the spot...but she said the system didn't recognize it. Could making it on the spot be the reason it was not recognized? Maybe their system didn't update quick enough?
Thanks for any help or thoughts. Would hate to loose the seats.
The one agent who seemed to want to help said we needed a PIN, which I created on the spot...but she said the system didn't recognize it. Could making it on the spot be the reason it was not recognized? Maybe their system didn't update quick enough?
Thanks for any help or thoughts. Would hate to loose the seats.