Upgrade option with miles?

Old Oct 8, 19, 10:40 am
  #1  
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Join Date: May 2015
Posts: 86
Upgrade option with miles?

I was too much of a cheapo on my NYC-BOG RT award redemption and used my LM to book economy class when i should have splurged a little on the business class seats. Does anyone know if LM will give you an option to upgrade using miles? I saw the option to upgrade using cash, but it was like $400 minimum each way so hard pass there. Thanks!
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Old Oct 8, 19, 8:14 pm
  #2  
 
Join Date: Aug 2002
Location: YYZ/MGA
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Money not points. They don't even do the upgrades themselves it seems. it's been outsourced to a company. Since no airline with an ounce of sense will allow this for less than the usual cost in miles of a business class ticket (e.g. they won't encourage passengers to use the sum of economy miles + upgrade miles that adds up to less than the regular cost in miles), for other than highest level elites, with Avianca you are barking up the wrong tree.

Call them and put the economy award back if they will reissue for more miles in business class. BTW $400 each way is not terrible and beats sitting in economy for any distance.
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Old Oct 9, 19, 10:36 am
  #3  
 
Join Date: Jul 2018
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Originally Posted by ricktoronto View Post
Money not points. They don't even do the upgrades themselves it seems.
What do you mean? Avianca is the one in charge of upgrades.

However, since the ticket was purchased with miles, he has to contact LIFEMILES , and then either try to get the upgrade for $$, or get a refund in miles, then repurchase the biz ticket with the miles (this second step h
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Old Oct 9, 19, 7:01 pm
  #4  
 
Join Date: Aug 2002
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Originally Posted by Etheereal View Post
What do you mean? Avianca is the one in charge of upgrades.

However, since the ticket was purchased with miles, he has to contact LIFEMILES , and then either try to get the upgrade for $$, or get a refund in miles, then repurchase the biz ticket with the miles (this second step h
Avianca uses some fulfillment company for the cash upgrades which given their woeful IT, might be a good thing. The rest of your answer quotes what he already knows, pay cash, or what I already told him, put the points back and buy a proper ticket.

From Avianca: The offer and assignment of upgrades is handled through our Plusgrade provider with whom we have a current agreement. At the time of making an offer, our passengers know and accept that their information, including personal data supplied in the booking, will be shared with Plusgrade.
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Old Yesterday, 9:25 pm
  #5  
 
Join Date: Jul 2018
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Yeah but that option is for "upgrade bids" aka : last call bids, not the ones you can try to get upfront.
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Old Today, 12:24 am
  #6  
 
Join Date: Aug 2002
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Posts: 7,275
Well the site has it under upgrades period. Not that it matters to me. I fly AV to CA if they are a better price than Copa (which have to be much better due to AV's love of 6 a.m. departures to SAL with an hour to connect through their redo security scrum), I buy refundable J tickets and don't fool around with this mooching for upgrades.

The OP had and maybe has an opportunity to upgrade with a proper reservation and hopefully can and will do that.

Due to the general weirdness of the Lifemiles program from day one I accrue to United Mileage Plus. Ditto with Copa, equally or maybe more awful.
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