BOG- LAX business class (old vs new ; 222 vs 1-2-1 configuration)
Sep 23, 2019, 3:43 am
#1
Original Poster
Join Date: Dec 2008
Posts: 229
BOG- LAX business class (old vs new ; 222 vs 1-2-1 configuration)
I flew the new 1-2-1 business class configuration BOG to LAX earlier this year and everything was great. Last week I flew the 2-2-2 business class configuration. My booking was initially for the 1-2-1 configuration but last minute they changed the plane to the older model which has the 2-2-2 configuration 
Couple significant differences between the old and new aircrafts.
1.) In the 2-2-2 configuration only 1 meal was served (lunch). There were no snacks served other than peanuts. Pretty disappointing to say the least.
In the 1-2-1 configuration I was served 2 meals (lunch and a small sandwich) along with 4-5 different types of snacks in a basket. There was also an extensive drink menu with house specials to pick from.
2.) I found the 2-2-2 configuration impossible to sleep on when the seat is flat. The footrests have been these metal plates that slide out to extend the bed. These metal plates are very uncomfortable. The 1-2-1 configuration bed has soft footrests far more comfortable for your feet.
3.) The headphone jack on the 2-2-2 configuration is hidden under your armrest. When I recline the seat my headphone cord would sometimes fall out and I would have to sit upright to put the cord back into the jack. Just awful design to place the headphone jack under the back of the armrest.
two questions -
1.) why does the older aircraft serve 1 less meal even though the route is exactly the same as the newer aircraft (BOG -LAX) ? or perhaps Avianca has changed their meal plans in the last 6 months? cost cutting ?
2.) does the airline have to inform me in advance if the type of plane is changed? am i entitled to a cancellation/refund if the aircraft model is changed?
Couple significant differences between the old and new aircrafts.
1.) In the 2-2-2 configuration only 1 meal was served (lunch). There were no snacks served other than peanuts. Pretty disappointing to say the least.
In the 1-2-1 configuration I was served 2 meals (lunch and a small sandwich) along with 4-5 different types of snacks in a basket. There was also an extensive drink menu with house specials to pick from.
2.) I found the 2-2-2 configuration impossible to sleep on when the seat is flat. The footrests have been these metal plates that slide out to extend the bed. These metal plates are very uncomfortable. The 1-2-1 configuration bed has soft footrests far more comfortable for your feet.
3.) The headphone jack on the 2-2-2 configuration is hidden under your armrest. When I recline the seat my headphone cord would sometimes fall out and I would have to sit upright to put the cord back into the jack. Just awful design to place the headphone jack under the back of the armrest.
two questions -
1.) why does the older aircraft serve 1 less meal even though the route is exactly the same as the newer aircraft (BOG -LAX) ? or perhaps Avianca has changed their meal plans in the last 6 months? cost cutting ?
2.) does the airline have to inform me in advance if the type of plane is changed? am i entitled to a cancellation/refund if the aircraft model is changed?
Sep 23, 2019, 12:55 pm
#2
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,015
On your second question no. First of all there is not such a regulation or a law not even in Europe. Secondly this is Avianca. Their customer services are....lets say...difficult! Only Qatar allows for a free change if your plane changes from Qsuites to normal C. Personally i never heard for such a compensation from any airline.
Sep 23, 2019, 6:25 pm
#3
Original Poster
Join Date: Dec 2008
Posts: 229
On your second question no. First of all there is not such a regulation or a law not even in Europe. Secondly this is Avianca. Their customer services are....lets say...difficult! Only Qatar allows for a free change if your plane changes from Qsuites to normal C. Personally i never heard for such a compensation from any airline.