Please Post Your Call-in Experience
Feb 23, 2017 | 1:28 pm
#1
Original Poster
Join Date: Apr 2012
Posts: 91
Please Post Your Call-in Experience
I'm new to Lifemiles, so I don't have much experience to speak of, but I did see the numerous warnings/complains about calling the Lifemiles Call Center.
I thought it might be helpful to everyone to see and collect data points on the different experiences people have had dealing with the Call Center.
Please share: 1- Subject of the Call. 2- Experience and Outcome.
Thanks everyone!
*** Edited to add my experience and data point***
Just finished calling in so here's my experience:
Subject of Call:
Inquiry for an Award Ticket (Shows on UA & Aeroplan, but not on Lifemiles site)
Experience:
Call was picked up immediately, so no wait time. Female Agent with a medium accent spoke English pretty well. She seems pleasant enough, though was she had a tendency to speak pretty rapidly, and felt like she was hurrying to read through a format response. I asked about the award availability and she went through what was available, I concurred that I was seeing the same on my end.
I asked about the award that I see on the other Star Alliance sites, but was not showing up on Lifemiles. I asked if this award was not available to Lifemiles for some reason, (I would certainly understand if it wasn't bookable, the labyrinth of award rules and regulations are layered and ours is not to ask why, but I just wanted to confirm if that was indeed the case) and she said though the award wasn't showing on her screen, she doesn't see why it wouldn't be available to Lifemiles. She suggested I take a screenshot of the award and email [email protected] including all my details and mentioned that they might be able to help me better with this particular award ticketing.
I thanked her for her time and suggestion, I was getting ready to end the call, but she seemed like she wanted to chat for a bit and asked me where I was calling from, told me she was in El Salvador, informed me of the current Lifemiles 2 for 1 sale, told me her full name and "not to forget her". (Quirky but okay..) I thanked her again and we ended the call.
So overall the conversation was fine, even if it was not particularly helpful to my case. I'm not particularly hopeful about emailing, but it's certainly worth a shot.
I thought it might be helpful to everyone to see and collect data points on the different experiences people have had dealing with the Call Center.
Please share: 1- Subject of the Call. 2- Experience and Outcome.
Thanks everyone!
*** Edited to add my experience and data point***
Just finished calling in so here's my experience:
Subject of Call:
Inquiry for an Award Ticket (Shows on UA & Aeroplan, but not on Lifemiles site)
Experience:
Call was picked up immediately, so no wait time. Female Agent with a medium accent spoke English pretty well. She seems pleasant enough, though was she had a tendency to speak pretty rapidly, and felt like she was hurrying to read through a format response. I asked about the award availability and she went through what was available, I concurred that I was seeing the same on my end.
I asked about the award that I see on the other Star Alliance sites, but was not showing up on Lifemiles. I asked if this award was not available to Lifemiles for some reason, (I would certainly understand if it wasn't bookable, the labyrinth of award rules and regulations are layered and ours is not to ask why, but I just wanted to confirm if that was indeed the case) and she said though the award wasn't showing on her screen, she doesn't see why it wouldn't be available to Lifemiles. She suggested I take a screenshot of the award and email [email protected] including all my details and mentioned that they might be able to help me better with this particular award ticketing.
I thanked her for her time and suggestion, I was getting ready to end the call, but she seemed like she wanted to chat for a bit and asked me where I was calling from, told me she was in El Salvador, informed me of the current Lifemiles 2 for 1 sale, told me her full name and "not to forget her". (Quirky but okay..) I thanked her again and we ended the call.
So overall the conversation was fine, even if it was not particularly helpful to my case. I'm not particularly hopeful about emailing, but it's certainly worth a shot.
Last edited by gourmand73; Feb 23, 2017 at 2:23 pm
Feb 23, 2017 | 1:32 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,219
Is this a SURVEY? this may help you: http://www.flyertalk.com/forum/avian...es-ticket.html
Feb 23, 2017 | 2:29 pm
#4
Original Poster
Join Date: Apr 2012
Posts: 91
Is this a SURVEY? this may help you: http://www.flyertalk.com/forum/avian...es-ticket.html