LifeMiles Can't Book Air China
Jun 11, 2015, 12:43 pm
#16
Join Date: May 2010
Location: BOS, PVG
Programs: AS MVPG, AA P, A3 G, MU Gold, HH G, Marriott P
Posts: 205
Disconcerting 
I doubt you are being geo-blocked but there have been instances in the past when I have had "features" that others have not presumably because I have an old pre-Lifemiles account. Not something I'd gloat about because it invariably means that I am going to lose those features imminently too.
I hope there is a simpler explanation for your not being able to book CA, have any of you called LM to ask them about it?
I doubt you are being geo-blocked but there have been instances in the past when I have had "features" that others have not presumably because I have an old pre-Lifemiles account. Not something I'd gloat about because it invariably means that I am going to lose those features imminently too.
I hope there is a simpler explanation for your not being able to book CA, have any of you called LM to ask them about it?
Jun 11, 2015, 1:12 pm
#17
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
Yes I saw you mentioned that, but whether or not to believe an LM agent is another question. My ability to book CA indicates that CA is giving AV inventory.
Jul 17, 2015, 7:23 am
#19
Join Date: Oct 2011
Posts: 53
Can't book ANY CA flight
Tried different CA routes in the past month, every time the page errors out and says 'Sorry, There was problem while processing your transaction.
Please try again.If the problem persists or you need additional information please contact LifeMiles Support.'
Any solutions?
Please try again.If the problem persists or you need additional information please contact LifeMiles Support.'
Any solutions?
Jul 17, 2015, 9:41 am
#20
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
When does the page error out? After you have chosen the CA flights? If so, call Lifemiles and they may be able to book the ticket for you.
Aug 6, 2015, 2:47 pm
#21
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
I am having the same problem with the new Air China route from JNB to PEK starting end October. And, yes, it's after you have chosen the flight. Haven't tried calling yet as I haven't finalized my plans.
Aug 6, 2015, 10:01 pm
#22
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
I have found it is getting much easier to book married segment itineraries on the phone now, even without sending them screen shots.
Aug 7, 2015, 3:23 pm
#23
Join Date: Feb 2007
Location: Sydney, Australia
Programs: UA, QF, VS, AA, US, HH, SPG
Posts: 974
I could book online CDG-PEK on Air China, but wanted EWR-CDG-PEK, and they were happy to book that itinerary on the phone (both EWR-CDG and CDG-PEK were available online, but EWR-CDG-PEK was not).
I have found it is getting much easier to book married segment itineraries on the phone now, even without sending them screen shots.
I have found it is getting much easier to book married segment itineraries on the phone now, even without sending them screen shots.
Sep 7, 2015, 10:56 am
#24
Join Date: Feb 2015
Location: SHA/PVG
Programs: A3*G, OZ*S
Posts: 14
I could book online CDG-PEK on Air China, but wanted EWR-CDG-PEK, and they were happy to book that itinerary on the phone (both EWR-CDG and CDG-PEK were available online, but EWR-CDG-PEK was not).
I have found it is getting much easier to book married segment itineraries on the phone now, even without sending them screen shots.
I have found it is getting much easier to book married segment itineraries on the phone now, even without sending them screen shots.
Sep 7, 2015, 3:40 pm
#25
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
YMMV - worth trying for 8+ hours, but they may reject it.
Sep 9, 2015, 9:13 am
#26
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Sep 9, 2015, 11:10 pm
#27
Join Date: Sep 2015
Location: CAN BUF YYZ
Posts: 4
I was trying to book CA's new PEK-AKL flight, got the same error message.
Also tried PEK-ICN-SYD by CA and OZ, got the same error message again, so ended up in PEK-ICN-SYD by OZ.
Finally, checked a HKG-PEK-FRA-TLV itinerary by CA+CA+LH and tried to book it, again, the same error message.
Have no idea what was going on b/w these two unreliable airlines' system.....
Also tried PEK-ICN-SYD by CA and OZ, got the same error message again, so ended up in PEK-ICN-SYD by OZ.
Finally, checked a HKG-PEK-FRA-TLV itinerary by CA+CA+LH and tried to book it, again, the same error message.
Have no idea what was going on b/w these two unreliable airlines' system.....
Oct 22, 2015, 4:45 pm
#30
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
Last time I booked CA (~2 months ago), I also had it error out. I didn't call LM but emailed them screenshot of the flights and error msg, and they manually booked and called me to collect payment. Which wasn't all that straightforward because it took 45 minutes to take down billing address, CC #, process the payment, etc. then their system was down, etc. etc. But it worked in the end. I assume I could follow the same process now and book the flights, since LM hasn't and probably won't fix their site anytime soon.