Anyone book an Etihad award recently?
Sep 19, 2014, 8:08 am
#1
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Anyone book an Etihad award recently?
I am trying to book an award on EY award SYD-AUH-FRA with OZ miles, but having called three times and emailed once, the replies are all not possible, but for different reasons.
- Members can only book awards on *A & Asiana
- EY awards no longer permitted after program change
- EY awards must be combined with OZ sector to be valid
- OZ computer system cannot access EY inventory since move to amadeus
The inconsistency is making me suspicious, especially since awards on EY are still advertised on the website.
Anybody have any recent experience or know any local OZ offices that can do EY awards?
- Members can only book awards on *A & Asiana
- EY awards no longer permitted after program change
- EY awards must be combined with OZ sector to be valid
- OZ computer system cannot access EY inventory since move to amadeus
The inconsistency is making me suspicious, especially since awards on EY are still advertised on the website.
Anybody have any recent experience or know any local OZ offices that can do EY awards?
Sep 20, 2014, 6:02 am
#3
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
The website specifically mentions awards on QR & EY with associated redemption table. Page 33 of the membership guide also states that redemptions are possible on EY.
Partners' Flight Awards
EY offers reciprocal benefits with mileage accumulation and award bookings on OZ possible:
Asiana Airlines
Irrespective, have not been able to find an OZ office that has been able to book a ticket so looks like this is another case of OZ's consistent inconsistency.
Note - I did get one agent who said yes it was possible, found availability in award buckets for the routing and then began the ticketing process. She emailed back an hour later saying the fares loaded into the system could not be combined with EY.
Partners' Flight Awards
EY offers reciprocal benefits with mileage accumulation and award bookings on OZ possible:
Asiana Airlines
Irrespective, have not been able to find an OZ office that has been able to book a ticket so looks like this is another case of OZ's consistent inconsistency.
Note - I did get one agent who said yes it was possible, found availability in award buckets for the routing and then began the ticketing process. She emailed back an hour later saying the fares loaded into the system could not be combined with EY.
Sep 23, 2014, 10:35 pm
#4
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Just to inform everyone. Called the OZ central reservations centre in Korea, +8215888000, rather than the local sales offices. The agent was able to arrange an award ticket with EY directly, so it is possible to have an EY award with OZ miles. ^
EDIT: Just looked at the e-ticket and realised that EY do not charge fuel surcharges, SYD-AUH-FRA in F for 110 000 miles and €57 taxes!
EDIT: Just looked at the e-ticket and realised that EY do not charge fuel surcharges, SYD-AUH-FRA in F for 110 000 miles and €57 taxes!
Last edited by THD; Sep 24, 2014 at 2:40 pm
Sep 24, 2014, 6:24 pm
#5
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
Just to inform everyone. Called the OZ central reservations centre in Korea, +8215888000, rather than the local sales offices. The agent was able to arrange an award ticket with EY directly, so it is possible to have an EY award with OZ miles. ^
EDIT: Just looked at the e-ticket and realised that EY do not charge fuel surcharges, SYD-AUH-FRA in F for 110 000 miles and €57 taxes!
EDIT: Just looked at the e-ticket and realised that EY do not charge fuel surcharges, SYD-AUH-FRA in F for 110 000 miles and €57 taxes!
Sep 24, 2014, 9:27 pm
#6
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Asiana does not to my knowledge add any ticketing surcharge for award tickets but any fuel surcharges, taxes and other fees charged by the operating carrier, even if the operating carrier is OZ, will be charged as part of the award ticket. In other words, an award means only a zero cost fare, all additional fees must be paid.
For reference my outbound, on a separate award, is FRA-BKK-SYD with TG in F and cost also 110 000 miles but had €450 in fees
For reference my outbound, on a separate award, is FRA-BKK-SYD with TG in F and cost also 110 000 miles but had €450 in fees
Sep 25, 2014, 11:48 pm
#8
Join Date: Jul 2012
Location: Seoul
Programs: OZ Diamond, UA, AF
Posts: 510
Asiana does not to my knowledge add any ticketing surcharge for award tickets but any fuel surcharges, taxes and other fees charged by the operating carrier, even if the operating carrier is OZ, will be charged as part of the award ticket. In other words, an award means only a zero cost fare, all additional fees must be paid.
In the past, UA has been very generous with its award tickets and I never paid more than a nominal fee of $5-15. This was back when I used UA as my FFP though, so I'm not sure this applies to *A partner awards. Booking awards was the only thing I liked about UA...
Oct 17, 2014, 4:16 am
#10
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Oct 17, 2014, 6:04 am
#11
Join Date: Jan 2005
Posts: 1,945
2. Have you made that trip yet?
Oct 17, 2014, 11:47 am
#12
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
1. I am European based but also tried the LA office, no luck. Recommend Korea.
2. Not yet. After the new year. Needed to make some special requests due to my son, EY say the itinerary is confirmed and ticketed.
2. Not yet. After the new year. Needed to make some special requests due to my son, EY say the itinerary is confirmed and ticketed.
Mar 1, 2015, 11:21 pm
#14
Join Date: Jul 2012
Location: HRB
Programs: OZ Diamond
Posts: 130
Does the peak season penalty apply to EY (or QR, for that matter) awards? Wanting to book HRB-ICN-AUH-LAX-AUH-PEK flying OZ on the first leg and EY the rest of the way. Departing 28/9/15. Return 7/10/15
Mar 1, 2015, 11:54 pm
#15
Original Poster
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Harbin/Beijing to Los Angeles via Abu Dhabi is not a valid routing as it exceeds the maximum permitted mileage for that route by almost double. Unless your agent misses this check, you will not be allowed to ticket this itinerary.