LH LifeMiles Redemption Changes
Mar 7, 2025 | 2:03 pm
#1
Original Poster
Join Date: Apr 2018
Location: Louisville, KY, US
Programs: AAdvantage Gold, National Executive, Hilton Honors Gold, Bonvoy Gold
Posts: 236
LH LifeMiles Redemption Changes
I have a reservation next week to fly SDF-IAD-FRA on a combination of UA and LH via a LifeMiles redemption in Y. My day of travel is currently not impacted by the announced strike action at FRA. However, if that changes what is my best course of action for getting rebooked onto a different flight to FRA?
Can I call UA or do I have to call Avianca? Is there anyways to make the changes on-line? Will they be able to move me onto any flight or will it only be if there is new award availability? How much am I going to regret booking this cheap redemption?
Thanks.
Can I call UA or do I have to call Avianca? Is there anyways to make the changes on-line? Will they be able to move me onto any flight or will it only be if there is new award availability? How much am I going to regret booking this cheap redemption?
Thanks.
Mar 8, 2025 | 12:58 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,919
If IRROP on the day of traveling you contact UA to try to get this solved. UA is in charge of the ticket when less than 24h before traveling. Otherwise you need to sort it out with the ticket issuer. LM can't rebook you unless award availability is present.
BUT UA can refuse to do anything for you and encourage you to travel to IAD as it is not their flight that is disrupted and then refer you to contact LH for rebooking from IAD. That is not a good solution for you as it will be impossible to get in contact with LH for rebooking.
BUT UA can refuse to do anything for you and encourage you to travel to IAD as it is not their flight that is disrupted and then refer you to contact LH for rebooking from IAD. That is not a good solution for you as it will be impossible to get in contact with LH for rebooking.
Mar 8, 2025 | 8:13 am
#3
Original Poster
Join Date: Apr 2018
Location: Louisville, KY, US
Programs: AAdvantage Gold, National Executive, Hilton Honors Gold, Bonvoy Gold
Posts: 236
If IRROP on the day of traveling you contact UA to try to get this solved. UA is in charge of the ticket when less than 24h before traveling. Otherwise you need to sort it out with the ticket issuer. LM can't rebook you unless award availability is present.
BUT UA can refuse to do anything for you and encourage you to travel to IAD as it is not their flight that is disrupted and then refer you to contact LH for rebooking from IAD. That is not a good solution for you as it will be impossible to get in contact with LH for rebooking.
BUT UA can refuse to do anything for you and encourage you to travel to IAD as it is not their flight that is disrupted and then refer you to contact LH for rebooking from IAD. That is not a good solution for you as it will be impossible to get in contact with LH for rebooking.
Mar 8, 2025 | 10:40 am
#4
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,363
Thanks for the input. I suppose I knew what I was getting into booking a LifeMiles redemption. It does appear that it is a Lufthansa ticket, as my main reservation number is the same on the LH site and different for UA. In that case, I am curious if LH would automatically take responsibility and rebook or if they will put the responsibility on LifeMiles to rebook (if something is announced). Hopefully I don't have to find out, but it is at least a low stakes trip for me. I know many others potentially impacted by the strikes aren't so lucky.
If LH is the source of disruption, even if they are not responsible for it, they are on the hook to rebook you. LH would rebook you on any LH-group or *A flight irrespective of booking class. LM would only re-book into available award inventory. The problem is that the strike is not LH related thus ALL airlines will be impacted and it will be near impossible to find seats. Look for alternate airports NOW
Mar 8, 2025 | 10:49 am
#5
Original Poster
Join Date: Apr 2018
Location: Louisville, KY, US
Programs: AAdvantage Gold, National Executive, Hilton Honors Gold, Bonvoy Gold
Posts: 236
It is extremely unlikely to be an LH ticket, 0.000001% chance. LH ticket numbers begin with 220. If it is indeed an LH ticket then LH has taken over the ticket, which they won't do unless there is a disruption. Should that have happened then indeed LM will not able to do anything about this anymore.
If LH is the source of disruption, even if they are not responsible for it, they are on the hook to rebook you. LH would rebook you on any LH-group or *A flight irrespective of booking class. LM would only re-book into available award inventory. The problem is that the strike is not LH related thus ALL airlines will be impacted and it will be near impossible to find seats. Look for alternate airports NOW
If LH is the source of disruption, even if they are not responsible for it, they are on the hook to rebook you. LH would rebook you on any LH-group or *A flight irrespective of booking class. LM would only re-book into available award inventory. The problem is that the strike is not LH related thus ALL airlines will be impacted and it will be near impossible to find seats. Look for alternate airports NOW