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Charging more for holiday travel with reward points

Charging more for holiday travel with reward points

Old Jun 4, 18, 1:29 pm
  #1  
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Join Date: Nov 2007
Location: NYC, NY
Programs: Amex switch hitter
Posts: 142
Charging more for holiday travel with reward points

I have noticed that award tickets during holidays are higher, even when the price of the ticket in dollars has not increased. An agent confirmed she has noticed this trend. Seems pretty unfair, since they went to a revenue-based rewards program. If the ticket does not increase in price, why are they charging more in points? They are treating their loyal customers worse.
Facedoc is offline  
Old Jun 4, 18, 3:41 pm
  #2  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 2,991
It's not just holidays. There is variable cents-per-point for redemptions all the time. If you look at the terms and conditions, the language obliquely admits to this.
physioprof is offline  
Old Jun 5, 18, 11:26 am
  #3  
 
Join Date: Jun 2014
Location: BOS/PSC - bicoastal at the moment
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Yeah it's clear Amtrak views AGR more as a liability rather than a marketing tool. I wish more revenue based programs did things like Delta with Pay With Miles, where you are guaranteed 1cpp.
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Old Jun 6, 18, 3:26 pm
  #4  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 2,991
Originally Posted by hi55us View Post
Yeah it's clear Amtrak views AGR more as a liability rather than a marketing tool. I wish more revenue based programs did things like Delta with Pay With Miles, where you are guaranteed 1cpp.
I've never seen an AGR redemption for anywhere near as bad as 1cpp.
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Old Jun 6, 18, 3:28 pm
  #5  
 
Join Date: Jun 2014
Location: BOS/PSC - bicoastal at the moment
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Posts: 1,357
Originally Posted by physioprof View Post
I've never seen an AGR redemption for anywhere near as bad as 1cpp.
I agree, was thinking more of the structure rather than the rate.
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