When to start worrying?
Jan 28, 2015, 4:24 pm
#1
Original Poster
Join Date: Jan 2015
Posts: 12
When to start worrying?
When should I start worrying if points haven't posted to my account?
I know Amtrak says it can take up to 21 days for points to post, but in the past I suppose I've been fortunate as they've never taken more than a few days.
I had invited two friends to join AGR and we took a trip nearly two weeks ago. The points (and bonus 500) hasn't posted for any of us, even after sending in a missing points request.
Do you think they are 'lost'?
I know Amtrak says it can take up to 21 days for points to post, but in the past I suppose I've been fortunate as they've never taken more than a few days.
I had invited two friends to join AGR and we took a trip nearly two weeks ago. The points (and bonus 500) hasn't posted for any of us, even after sending in a missing points request.
Do you think they are 'lost'?
Jan 28, 2015, 4:40 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
When should I start worrying if points haven't posted to my account?
I know Amtrak says it can take up to 21 days for points to post, but in the past I suppose I've been fortunate as they've never taken more than a few days.
I had invited two friends to join AGR and we took a trip nearly two weeks ago. The points (and bonus 500) hasn't posted for any of us, even after sending in a missing points request.
Do you think they are 'lost'?
I know Amtrak says it can take up to 21 days for points to post, but in the past I suppose I've been fortunate as they've never taken more than a few days.
I had invited two friends to join AGR and we took a trip nearly two weeks ago. The points (and bonus 500) hasn't posted for any of us, even after sending in a missing points request.
Do you think they are 'lost'?
Jan 28, 2015, 5:17 pm
#3
Original Poster
Join Date: Jan 2015
Posts: 12
Jan 28, 2015, 5:20 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Feb 3, 2015, 6:06 am
#5
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
I traveled with some friends on January 16 - 18, and none of those trips have posted. There were about 10 of us that used multiple trains, including NEC and long distance. All the tickets were properly scanned. Nothing for any of them. Oddly, trips made in January 19 have posted. It might be a processing snafu somewhere at Amtrak.
If your trips were on those dates, you are not alone.
If your trips were on those dates, you are not alone.
Feb 3, 2015, 8:57 am
#6
Original Poster
Join Date: Jan 2015
Posts: 12
I traveled with some friends on January 16 - 18, and none of those trips have posted. There were about 10 of us that used multiple trains, including NEC and long distance. All the tickets were properly scanned. Nothing for any of them. Oddly, trips made in January 19 have posted. It might be a processing snafu somewhere at Amtrak.
If your trips were on those dates, you are not alone.
If your trips were on those dates, you are not alone.
Glad to hear I'm not alone - but I hope everything is resolved smoothly.
Thanks!
Feb 3, 2015, 8:47 pm
#7
Join Date: Dec 2008
Posts: 6
My Acela roundtrip from WAS-NYP on Thursday, January 15 also did not post.
My wife's Acela roundtrip from WAS-NYP, a week later, already posted.
A few days ago, I entered my missing trips on-line. Nothing has happened.
Something is screwed up.
My wife's Acela roundtrip from WAS-NYP, a week later, already posted.
A few days ago, I entered my missing trips on-line. Nothing has happened.
Something is screwed up.
Feb 3, 2015, 10:56 pm
#8
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
My Jan 16th NYP to BOS acela ride did not post.
My Jan 22nd same day round trip from NYP to ALB has posted.
Agree with others - something is screwed up. I've also put in a missing points request
My Jan 22nd same day round trip from NYP to ALB has posted.
Agree with others - something is screwed up. I've also put in a missing points request
Feb 4, 2015, 9:42 am
#9
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Way back in the olden days of paper, postings were dependent upon when the train reached it's final destination (not when you got off). I'm thinking with the scanners that the system gets the info at time of scan and is not done in batch mode. Anyone know for sure?
AGR is going to insist upon waiting the designated time before posting a missing trip. Just re-enforces the need to keep documents (paper or electronic) until all is done.
AGR is going to insist upon waiting the designated time before posting a missing trip. Just re-enforces the need to keep documents (paper or electronic) until all is done.
Feb 4, 2015, 5:59 pm
#10
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
The ticket lift is seen more or less instantly, and every conductor's iPhone would see that your ticket had been lifted by another conductor. However, processing for revenue purposes and other things are still done in a batch mode. And that includes processing each day's scans for AGR as a batch on Amtrak's mainframe, which is then transmitted to AGR's system.
And therefore it would seem that something somehow held up the processing of the batches from that weekend. What that is, I have no idea. But I was out traveling that weekend too and I know that my tickets were lifted properly; so it's really a matter of waiting for Amtrak to figure out why those batches weren't processed.
And therefore it would seem that something somehow held up the processing of the batches from that weekend. What that is, I have no idea. But I was out traveling that weekend too and I know that my tickets were lifted properly; so it's really a matter of waiting for Amtrak to figure out why those batches weren't processed.
Feb 5, 2015, 12:39 pm
#11
Join Date: Nov 2012
Location: Orlando, FL
Programs: Amtrak Guest Rewards, HH Honors, Marriott
Posts: 12
I traveled on January 15th, January 17th and January 19th. My points have not posted for the 15th or the 17th, but posted for the 19th. I submitted the missing points form on line for the 1/15/15 trip last night and have not yet heard back.
I was with a group of people who traveled on the 17th and none of our points have posted.
I was with a group of people who traveled on the 17th and none of our points have posted.
Feb 5, 2015, 7:17 pm
#13
Company Representative - Amtrak
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
A posting delay on a very few specific travel dates was identified and is being resolved this week. Our program terms allow us three weeks to post regular earnings.
Anthony
Anthony
Feb 5, 2015, 8:28 pm
#15
Original Poster
Join Date: Jan 2015
Posts: 12
Thanks for the update!
Points were posted for my referral bonus, and return leg in the evening. (NYP->PHL)
But I'm still missing the 100 points from that mornings (PHL->NYP) run
This was on 1/17/2015.
In any event, glad it's being sorted and I have faith!
Thanks!
Points were posted for my referral bonus, and return leg in the evening. (NYP->PHL)
But I'm still missing the 100 points from that mornings (PHL->NYP) run
This was on 1/17/2015.
In any event, glad it's being sorted and I have faith!
Thanks!