We recommend that customers call to cancel their space before no-show to avoid any issues. It is possible that your ticket(s) were not converted to eVouchers, in which case the value would remain in the PNR for future use (like an eVoucher). I would be happy to research and accelerate the resolution process if you send me a PM with your member number and PNR details.

As for the second comment, eVouchers and ticket numbers are actually not the same thing... although they share a similar number format, they are indeed distinct objects in our system and are accessed and applied in different ways.

Thanks for chiming in. The outbound segment was badly delayed and we used another mode for the return after having missed it. I was having too much fun with my friends on the train to want to interrupt the experience by bothering to call.

It's not a big deal nor a big dollar amount, so I'll sit on it for now till it's time to book again. The lack of consistency/clarity around this process is a bit odd, though. Thanks again...

You know, I hate change but these have been a godsend. I still liked the way the old tickets look better (nostalgia!) but being able to print my ticket out, not have to worry about tickets being "lifted" and not dealing with an incredibly long wait for points to be posted has been really great. Luckily on every train I've been on the scanning has worked easily. No complaints here.

I really hate the new eTicket policy on-board.

On the Northeast Regional, the conductors scan your ticket every time they do a crew change. In the case of trains 66 and 67, they will wake you up for that. They advertise those two trains as red-eye trips where you can sleep on the train and wake up at your destination. That won't happen if you can't sleep! What's the point of using seat checks if they're going to re-scan your ticket every 200 miles or so? They didn't do this back in the day with paper tickets!

Every NE Regional train I have been on since the eTicketing went live has done this. I asked a conductor about it and they said it's the policy now.

I'm very pissed off and disappointed in this new system. I will never take 66/67 again since I will never get any sleep.

Why can't you put your e-ticket with the seat check, or display it prominently elsewhere, or tape it to your shoulder with a note that says "scan away, but do not wake me please"?

I'm sure as heck not going to leave my phone dangling from the overhead rack while I sleep!

Err maybe print a hard copy of the ticket online or at a quiktix machine?

I'm typically running for my trains last-minute. Really, though, why should I have to do that? Isn't the point of a mobile boarding pass so that you don't need to do that?

I agree with diburning. The ticket should be scanned, you should get your seat check, and then you should be left alone for the rest of the trip (day or night). With the seat check, there is absolutely no reason to require re-checking tickets. (If crews can't read the other crews' seat checks, then Amtrak needs to standardize that.)

The seat checks ARE standardized across the railroad. In fact, they are no different from the ones they used back when they used to take ticket stubs.

Also, where the hell do I find tape on board the train? If I put my ticket on the slot next to the seat check, or leave it out in the open anywhere, I'd have a problem if it's not there when the conductor comes by to check it.

I wanted to use the app, but the iPhone app does not handle multi-city tickets correctly. It crashes when I try to bring up the barcode. It showed leg 1 as the outbound, and leg 2 as the return, and leg 3 probably makes it crash.

I guess I just do not see the difficulty. I am on the train weekly, and while I use the app, I find it much more convenient to have print outs of my e-tickets with me. Even if I later change the train the bar code still scans and the original print outs are just fine.

I too would be annoyed if I was disturbed on a red-eye train, but it just seems so easy to board with a print out - or multiple print outs - to assure that you are not disturbed. Maybe when you throw them in your bag you can even tuck in a small roll of tape.

Perhaps I'll try that next time!

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Maybe a post-it note with your last name or PNR would be in order? =D (we know the conductor app can look up e-tickets by either of these...)

Yeah, but different conductors do different things to them. Some fold them and put a crease where the pax is to get off. Some put a hole punch. Some write the code on the back. I've seen all these and more.

Yes, many conductors do have special systems, but even I can generally figure out what they're doing. So if I can do it, they can do it.

However, the real problem has nothing to do with standardization or the lack thereof for the seat checks. While I admit that this probably doesn't happen nearly as much on the overnight run; the main reason for the re-inspection of tickets is because so many people remaining onboard at NYP tend to jump seats when the crowd leaves upon arrival. And most of them don't bring along their seat checks.

Well, then punish them by asking to re-scan their tickets and leave the test of us alone!

If the conductors tell them, "I need to re-check your ticket because you don't have a seat check above your seat," pretty soon they'll get the message that they need to bring the seat check with them when they move.