New Site and Rail Points
Oct 14, 2010, 4:15 pm
#31
Join Date: Sep 2004
Programs: US Silver Hilton Gold SPG Gold Marriott Plat AA Gold
Posts: 52
Still no love. This is unbelievable. I wish I could still see my old promos, but my select bonus points are not being included in my point for status. Unfortunately, I can't just pick a different carrier. I could always grab the next Norfolk southern box car coming by. 
Oct 14, 2010, 4:29 pm
#32
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Patience wearing thin folks - is there any eta for when this will be fixed?
Oct 14, 2010, 5:52 pm
#33
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Same here. Just sent out a second email. Not sure what those 400 "Goodwill" points were that they put into my account on Monday (no email explanation), but they were not applied to my railpoints total for the year (the points that count toward status), which is where I was missing the points in the first place.
Of course I still waiting for a single trip to post since the new site went live.
Of course I still waiting for a single trip to post since the new site went live.
Oct 18, 2010, 8:03 pm
#34
Join Date: Sep 2004
Programs: US Silver Hilton Gold SPG Gold Marriott Plat AA Gold
Posts: 52
Still no updates
This has to be one of the worst client experiences ever. No updates, radio silence, but they are proud to show the new and improved website every time I check the site. No mileage updates since the "upgrade", my rail points are screwed up, no details on any of my trips when I click on 'Details'. What should I expect from a government entity.
I hope they have a better plan for the new next generation high speed rail for the northeast. If you can't get a website right, how can you expect to get a train to travel 200+?
I hope they have a better plan for the new next generation high speed rail for the northeast. If you can't get a website right, how can you expect to get a train to travel 200+?
Last edited by blcst101; Oct 18, 2010 at 8:59 pm
Oct 18, 2010, 9:33 pm
#36
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
I received a response to my email today asking for an eta to fix the problem ... of course I got nothing. They consider the issue a "display problem" and then added "Please be assured that your current data is updated correctly in our system. "
I have zero confidence, am not assured and don't believe this for a second. The numbers are off, they can't account for new activity (and the process was pretty damn slow to begin with), the system is broken and I just don't see enough communication as to how or when it's gonna be fixed. Very poorly handled!!
I have zero confidence, am not assured and don't believe this for a second. The numbers are off, they can't account for new activity (and the process was pretty damn slow to begin with), the system is broken and I just don't see enough communication as to how or when it's gonna be fixed. Very poorly handled!!
Oct 19, 2010, 5:06 am
#37
Join Date: Sep 2004
Programs: US Silver Hilton Gold SPG Gold Marriott Plat AA Gold
Posts: 52
That implies that if I call in, they will have my accurate balance which would be different than what the website shows. This should be an interesting test, but I expect they will fail.
Oct 19, 2010, 2:08 pm
#38
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Just logged into my account and my rail points total finally seems to be correct, although this is not including any of my recent trips, which still have not posted.
Oct 19, 2010, 4:31 pm
#39
Join Date: Sep 2004
Programs: US Silver Hilton Gold SPG Gold Marriott Plat AA Gold
Posts: 52
Called them today. Their system has what their website shows, which is me missing about ! 1000 points. 
this shouldn't be this difficult. Unlike other programs, I've had very few problems with Amtrak. I'm just looking to be made whole for what I've earned. I'm not asking for select plus for life. Not like that would get me anything anyways. The funny thing about it, if I didn't bring it to their attention nothing would have happened to fix it.
this shouldn't be this difficult. Unlike other programs, I've had very few problems with Amtrak. I'm just looking to be made whole for what I've earned. I'm not asking for select plus for life. Not like that would get me anything anyways. The funny thing about it, if I didn't bring it to their attention nothing would have happened to fix it.
Oct 19, 2010, 4:51 pm
#41
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Wirelessly posted (goingaway\'s phone: BlackBerry8900/4.6.1.231 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Nothing changed on my account, although I did notice they no longer show the # pts earned towards status (a number I know is incorrect). They just display the status which for me is still select without the plus I earned. Really want that club access already!
Originally Posted by rittenhousesq
Just logged into my account and my rail points total finally seems to be correct, although this is not including any of my recent trips, which still have not posted.
Oct 19, 2010, 5:28 pm
#42
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Wirelessly posted (goingaway\'s phone: BlackBerry8900/4.6.1.231 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Nothing changed on my account, although I did notice they no longer show the # pts earned towards status (a number I know is incorrect). They just display the status which for me is still select without the plus I earned. Really want that club access already!
Nothing changed on my account, although I did notice they no longer show the # pts earned towards status (a number I know is incorrect). They just display the status which for me is still select without the plus I earned. Really want that club access already!
It would be good of we could get a frank explanation of what is really going on here.
Oct 21, 2010, 1:29 pm
#43
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,199
If it's that important to you (and if I were traveling weekly, it would be for me!), PM AGR Insider and ask if they can help. I'd be surprised if they couldn't.
Oct 21, 2010, 2:40 pm
#44
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Wirelessly posted (goingaway\'s phone: BlackBerry8900/4.6.1.231 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Jackal - sorry, but there is no explanation in their update. Nor is there any indication that they figured out what is missing, just that new activity will finally begin posting (still waiting for that myself).
It's great they are helpful and have worked with FT, really but that does not excuse or change that the rollout (other than the mktg of it) was very poorly executed
Jackal - sorry, but there is no explanation in their update. Nor is there any indication that they figured out what is missing, just that new activity will finally begin posting (still waiting for that myself).
It's great they are helpful and have worked with FT, really but that does not excuse or change that the rollout (other than the mktg of it) was very poorly executed
Oct 23, 2010, 9:28 am
#45
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Two trips from the end of September just posted to my account. At least these new postings do show travel details (city pairs and ticket info).