Introducing AGR Insider!
Mar 5, 2010, 1:23 pm
#18
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,405
Welcome Vicky and Michael. I was also the recipient of valuable help from Michael last year, when my status didn't properly upgrade to Select when some travel points from 2008 didn't post until 2009. Your ability to break down the brick wall I was running into was most appreciated! ^
Mar 5, 2010, 2:45 pm
#19
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Welcome Vicky and Michael. I was also the recipient of valuable help from Michael last year, when my status didn't properly upgrade to Select when some travel points from 2008 didn't post until 2009. Your ability to break down the brick wall I was running into was most appreciated! ^
Mar 5, 2010, 4:59 pm
#20
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,936
Wirelessly posted (Palm Treo 650: BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
Welcome AGRInsiders! May I make my first request (my biggest gripe with what is otherwise a great program): keep AGR customer service open on weekends!! This is when I am typically using AGR tickets, and making last-minute changes to them is a major hassle. The giant gulf in service levels between Amtrak and AGR on this issue is very jarring.
Welcome AGRInsiders! May I make my first request (my biggest gripe with what is otherwise a great program): keep AGR customer service open on weekends!! This is when I am typically using AGR tickets, and making last-minute changes to them is a major hassle. The giant gulf in service levels between Amtrak and AGR on this issue is very jarring.
Mar 5, 2010, 5:01 pm
#21
Join Date: Mar 2009
Programs: AGR,CO,PC,AA
Posts: 411
Wirelessly posted (Palm Treo 650: BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
Welcome AGRInsiders! May I make my first request (my biggest gripe with what is otherwise a great program): keep AGR customer service open on weekends!! This is when I am typically using AGR tickets, and making last-minute changes to them is a major hassle. The giant gulf in service levels between Amtrak and AGR on this issue is very jarring.
Welcome AGRInsiders! May I make my first request (my biggest gripe with what is otherwise a great program): keep AGR customer service open on weekends!! This is when I am typically using AGR tickets, and making last-minute changes to them is a major hassle. The giant gulf in service levels between Amtrak and AGR on this issue is very jarring.
Mar 5, 2010, 8:53 pm
#22
Join Date: Nov 2005
Location: 10 mi from BUR
Programs: UA 4P, AA Tin, CO Tin, AGR Select Plus
Posts: 158
Wirelessly posted (SAMSUNG-SGH-I617/1.0 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.6) UP.Link/6.3.1.20.0)
Welcome, everyone, from the guy whose mug is probably on a dartboard at AGR headquarters!
(Though those days are over as I've moved to Phoenix...but the old Tempe platform is still maintained, so I have hope!) Whatsoever the program, it's nice to be 'noticed' by representatives of the same. Welcome!
...and following the precedent set by some in this thread of sneaking wishes into their welcome posts:
Are there plans in the works for a third elite level beyong Select Plus?
Welcome, everyone, from the guy whose mug is probably on a dartboard at AGR headquarters!
(Though those days are over as I've moved to Phoenix...but the old Tempe platform is still maintained, so I have hope!) Whatsoever the program, it's nice to be 'noticed' by representatives of the same. Welcome!...and following the precedent set by some in this thread of sneaking wishes into their welcome posts:
Are there plans in the works for a third elite level beyong Select Plus?
Mar 9, 2010, 9:33 am
#23
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,266
Having just posted a rant about the QuikTrak ticket machines, I don't want it to seem like I'm always as churlish and frustrated as I may have sounded in that thread. (My rant there stems from a feeling that several things at Amtrak could be so much better than they currently are, and that this country needs and deserves a fantastic train system.)
Welcome AGR Insiders! We appreciate your presence here, and are delighted that you'll be here to receive praise for all the good things about Amtrak as well as any gripes and frustrations that we may have.
Welcome AGR Insiders! We appreciate your presence here, and are delighted that you'll be here to receive praise for all the good things about Amtrak as well as any gripes and frustrations that we may have.
Mar 9, 2010, 11:22 am
#24
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
And I too want to welcome Vicki here.
I know that it won't be possible for her to solve every AGR problem that does crop up here, but having someone like Vicki here will help with the big issues that do come up from time to time. Like the major Mall issues from a few years back that saw dozens of people up in arms over points lost.
Mar 9, 2010, 12:46 pm
#25
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,266
Just as an FYI, you should know that they are AGR insiders, not Amtrak insiders. And while Vicki and her boss Michael do actually work for Amtrak, and not Carlson, they are probably the smallest department at Amtrak and their focus is on AGR, not Amtrak in general. So for example, your Quik-Trak issue would be something that at best they could pass on to the correct department and hope that someone listens.
Mar 9, 2010, 12:59 pm
#26
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,212
Mar 9, 2010, 9:38 pm
#28
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,989
Welcome AGRInsiders! May I make my first request (my biggest gripe with what is otherwise a great program): keep AGR customer service open on weekends!! This is when I am typically using AGR tickets, and making last-minute changes to them is a major hassle. The giant gulf in service levels between Amtrak and AGR on this issue is very jarring.
Since AGR is unavailable during the weekends, I typically reserve 2-3 trains for weekend award travel: there's no charge for canceling tickets, and it's also impossible to change a ticket once the AGR crew shuts down Friday afternoon for the weekend.
Mar 9, 2010, 10:02 pm
#30
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262