Amex Concierge- what have they done for you? [2007 - 2014]
Aug 14, 2014, 7:44 pm
#796
Join Date: Sep 2013
Location: Midwest
Programs: Hyatt Diamond
Posts: 757
Walked me through TKTS last minute show availability and told me which shows were highly rated and shared insight into feedback from other members.
Would've had no clue which shows to try for, otherwise.
Would've had no clue which shows to try for, otherwise.
Aug 15, 2014, 3:46 pm
#797
Join Date: Jan 2005
Location: On a Bridge
Programs: Starwood Residences Owner, AA 1MM, MP Gold, Avis-Hertz PC, Ritz Gold
Posts: 1,072
Aug 16, 2014, 11:09 am
#799
Join Date: Dec 2012
Location: WAS/NYC/LON
Programs: AA EXP, HH DIA, Hyatt DIA
Posts: 286
Booked French Laundry on a popular weekend with 3 weeks notice! ^
Aug 17, 2014, 10:17 pm
#800
Join Date: Feb 2011
Location: Southern California
Programs: AA EXP; Hyatt Diamond; SPG Gold
Posts: 279
Really? I tried 8 months out and they said they could do nothing but waitlist at the 2 month time point...
Aug 18, 2014, 7:15 pm
#801
Join Date: Dec 2012
Location: WAS/NYC/LON
Programs: AA EXP, HH DIA, Hyatt DIA
Posts: 286
I guess I was lucky because they were able to find it after ~3-4 days of back-and-forth between myself and the restaurant. Also, I had a party of 4 which AFAIK is actually easier to get a table than a party of 2.
Aug 21, 2014, 12:32 am
#802
Join Date: Feb 2011
Location: Southern California
Programs: AA EXP; Hyatt Diamond; SPG Gold
Posts: 279
Ah that makes sense, but it's soooo much more expensive for 4 than 2!
Aug 25, 2014, 5:24 pm
#803
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
Amex gave me a club COMP (Platinum card)
I used the concierge to book guest list reservations at a known club in vegas and last time i got comped entrance when i did this and this time i did not so i had to pay $60. I talked to the costumer service Representative and they issued $60 credit! i am amazed at how good the costumer service is.
Aug 26, 2014, 11:44 am
#804
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I used the concierge to book guest list reservations at a known club in vegas and last time i got comped entrance when i did this and this time i did not so i had to pay $60. I talked to the costumer service Representative and they issued $60 credit! i am amazed at how good the costumer service is.
Aug 26, 2014, 8:07 pm
#805
Join Date: Sep 2002
Location: ATL
Posts: 3,219
I asked them via email with 4 days advance to order a birthday cake from a particular bakery, but they failed to do it.
I asked them to call and make a booking for boarding my dog at the place we always go to, but they apparently are not able to do that. I found out by calling the number. They never replied to the email saying that they couldn't do it.
I asked them to call and make a booking for boarding my dog at the place we always go to, but they apparently are not able to do that. I found out by calling the number. They never replied to the email saying that they couldn't do it.
Aug 27, 2014, 1:10 am
#806
Join Date: Mar 2011
Location: Switzerland
Programs: Accor Plat, SPG Gold, MR Silver, BA Gold, DL Silver, Amex Plat (IDC)
Posts: 150
They booked a dinner in Brisbane for me.
But I just hate the fact that we need to fill a form online, then when we get the email TO CONFIRM what we wanted, we can't reply directly but have to call, and do all the steps again.
It make it useless.
But I just hate the fact that we need to fill a form online, then when we get the email TO CONFIRM what we wanted, we can't reply directly but have to call, and do all the steps again.
It make it useless.
Aug 27, 2014, 10:13 am
#808
Join Date: Mar 2011
Location: Switzerland
Programs: Accor Plat, SPG Gold, MR Silver, BA Gold, DL Silver, Amex Plat (IDC)
Posts: 150
Aug 28, 2014, 2:10 am
#810
Join Date: Aug 2014
Location: Wonderful Manhattan, NYC
Programs: Amex Membership Rewards Platinum, Chase Ultimate Rewards, Starwood, Delta, United
Posts: 30