Card removed from Google Pay
Apr 15, 2021, 8:57 am
#16
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
I called customer services at Wells Fargo and Amex - neither had any clue as to why the cards were removed. Have added both back on the affected phone. The other phone wasn't affected (so far).
Apr 15, 2021, 9:15 am
#18
Join Date: Sep 2014
Location: DTW - Rochester Hills, MI
Programs: Cathay MPC, IHG Diamond Ambassador, Domestic Airline Nobody
Posts: 715
It was strange because when I installed the "new" app, there were no payment methods retained. However, all my other stuff was there (frequent flyer accounts, store/chain rewards and loyalty cards, etc). When I clicked "Add Payment Method", it had my cards all there from which I could select. However, it almost looked it the pick list was coming from the Samsung.Pay list.
Apr 15, 2021, 9:19 am
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The fact that this is happening to more than one person and across card issuers, also suggests the potential of the spearhead of a significant fraud.
I would like to think that it is an IT glitch, but the same pattern could also point to fraud.
I would like to think that it is an IT glitch, but the same pattern could also point to fraud.
Apr 15, 2021, 9:37 am
#22
Join Date: Mar 2021
Posts: 8
Same here. My plat got removed at 1:39 AM EST, I chatted with amex and they said "I see Google pay showing cancelled from your end. It is showing it is cancelled by card member". I re-linked it soon after and it got removed again at 6:25 AM. And now my gold got removed at 8:06 AM.
Apr 15, 2021, 9:37 am
#23
Join Date: May 2019
Location: Manchester
Programs: VA (Plat), QR (OWE), BAEC (Silver), AY (Gold), HH (Diamond)
Posts: 165
Recieved the emails at 11.30 this morning, readded about 1pm and now 4.30pm emailed again as they've been removed. Both BA AMEX and Platinum Business (UK based). Hopefully a Google glitch as I can't imagine fraud could see so many sides of AMEX affected?
Apr 15, 2021, 9:43 am
#24
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 6,433
If someone has sufficient account information, I'd think they'd do something other than randomly removing Amex cards from Google Pay, although you never know.
Apr 15, 2021, 10:16 am
#25
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
Any one else have Amex cards on multiple devices? I've got one device affected and one device (so far) not affected.
I added back both removed cards and one of them has already been removed again.
I added back both removed cards and one of them has already been removed again.
Apr 15, 2021, 10:42 am
#27
Join Date: Apr 2021
Programs: Delta SkyMiles
Posts: 2
This happened to me as well. I don't know what happened, but both my business and my personal Amex cards were removed from Google Pay. I didn't do anything, and I've been using Amex through Google Pay for months now. I am not sure what happened. Suspicious and worrisome though. I would like to get a response from either American Express or Google to find out what caused this to occur.
Apr 15, 2021, 10:51 am
#28
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 6,433
The Amex twitter accounts says they are investigating: Hi. We apologize for any inconvenience. Our technical team is investigating the issue. Please be assured your Card continues to work as normal. We would encourage you to attempt your Card later. If we can assist you in any way in the future, please let us know. Thank you. ^B
I can't seem to post a link
I can't seem to post a link
Apr 15, 2021, 11:01 am
#29
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
The Amex twitter accounts says they are investigating: Hi. We apologize for any inconvenience. Our technical team is investigating the issue. Please be assured your Card continues to work as normal. We would encourage you to attempt your Card later. If we can assist you in any way in the future, please let us know. Thank you. ^B
I can't seem to post a link
I can't seem to post a link