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Old Jan 22, 2020, 8:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.

American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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USA personal Platinum Uber $200/year credit

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Old Jan 12, 2020, 11:39 am
  #16  
 
Join Date: Dec 2016
Posts: 26
UberEats Pickup is what makes all the difference to me. Will be easy to use those credits. I hope that it not only avoids all those service, delivery, and driver tipping charges, but that the charge to the restaurant is substantially less than the 30% or so that UberEats charges for delivery. Also some of the local places have frequent diner programs of their own. Chances are with UberEats Pickup, the order might still be eligible for that.

Last edited by fly046; Jan 12, 2020 at 2:06 pm Reason: remove redundant wording
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Old Jan 12, 2020, 11:58 am
  #17  
 
Join Date: Feb 2012
Posts: 4,477
To make an informed decision, people should also review the research about food delivery tampering (e.g. here)
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Old Jan 15, 2020, 7:04 am
  #18  
 
Join Date: Jun 2000
Location: USA
Posts: 108
Just to confirm that we used our Uber credits in Panama (Panama City), in December. It worked as well as it did in Ecuador (Quito) in August... and Lebanon (Beirut) in 2017.
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Old Jan 15, 2020, 12:31 pm
  #19  
 
Join Date: Jun 2014
Posts: 90
Originally Posted by jcsimard
Just to confirm that we used our Uber credits in Panama (Panama City), in December. It worked as well as it did in Ecuador (Quito) in August... and Lebanon (Beirut) in 2017.
Interesting... I've been trying to use these credits overseas but it always shows as "not available in your region".

Tried in Europe (Italy, Spain, Poland), Ukraine, Brazil and Chile so far.
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Old Jan 15, 2020, 1:14 pm
  #20  
 
Join Date: Jun 2000
Location: USA
Posts: 108
Originally Posted by therealdre
Interesting... I've been trying to use these credits overseas but it always shows as "not available in your region".

Tried in Europe (Italy, Spain, Poland), Ukraine, Brazil and Chile so far.
I guess it works if Uber uses the US Dollar in that country.
Panama and Ecuador are using the US Dollar as a currency anyway.
In Lebanon, all the estimates and charges were coming in US $ as well.
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Old Jan 15, 2020, 5:52 pm
  #21  
 
Join Date: Apr 2014
Posts: 1,639
Originally Posted by fly046
UberEats Pickup is what makes all the difference to me. Will be easy to use those credits. I hope that it not only avoids all those service, delivery, and driver tipping charges, but that the charge to the restaurant is substantially less than the 30% or so that UberEats charges for delivery. Also some of the local places have frequent diner programs of their own. Chances are with UberEats Pickup, the order might still be eligible for that.
Many restaurants have a markup for uber eats orders; cross check with the regular posted menu and you'll frequently see prices $1-$2 more per item, which still can eat into the credit. It hasn't been hard for me to find deals though with a little shopping around.
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Old Jan 17, 2020, 12:14 pm
  #22  
 
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
I noticed that my Plat Uber credit did not post under the Uber Cash I like it normally did. I called Amex and they confirmed that they made a change to the way the credit works. It no longer shows up under Uber cash and there is no way to visually see it is there within Uber Eats app. But they confirmed that the credit will work for the normal monthly amount. In case anybody else was wondering on this.
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Old Jan 17, 2020, 2:18 pm
  #23  
 
Join Date: Nov 2013
Location: PHX, SEA
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Posts: 4,422
Originally Posted by ucdtim17
Many restaurants have a markup for uber eats orders; cross check with the regular posted menu and you'll frequently see prices $1-$2 more per item, which still can eat into the credit. It hasn't been hard for me to find deals though with a little shopping around.
That practice has been largely (not entirely I'm sure) eliminated with the introduction of UberEats' 15% service fee. Uber was already charging those fees to the restaurant but previously they were bundled into the price.

I always see my credits as "free service and delivery" but in practice I don't think I've paid more than $7 for those, so still $8 in 'free food' for me.
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Old Jan 17, 2020, 3:00 pm
  #24  
 
Join Date: Feb 2012
Posts: 4,477
Originally Posted by flyguy6
I noticed that my Plat Uber credit did not post under the Uber Cash I like it normally did. I called Amex and they confirmed that they made a change to the way the credit works...
My AmEx credit for January appeared as usual under Uber Cash with expiration. Also as usual it did not get triggered by an Uber ride. I do update the app regularly, although my Android OS is several years old. Perhaps my apparent lack of improvement is related to the OS.
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Old Jan 17, 2020, 5:17 pm
  #25  
 
Join Date: Feb 2014
Posts: 291
Originally Posted by Gig103
That practice has been largely (not entirely I'm sure) eliminated with the introduction of UberEats' 15% service fee. Uber was already charging those fees to the restaurant but previously they were bundled into the price.

I always see my credits as "free service and delivery" but in practice I don't think I've paid more than $7 for those, so still $8 in 'free food' for me.
The service fee is for delivery orders, pickup orders don't have that fee. It's been a while since I've ordered delivery so I don't know if restaurants have two sets of prices for delivery vs pickup but around me, there are many restaurants where the prices are 10-20% higher through UberEats than actual menu (for the pickup option).

Oops, tried to edit my previous post and clicked quote instead.

Last edited by mia; Jan 17, 2020 at 6:23 pm
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Old Jan 18, 2020, 2:58 pm
  #26  
 
Join Date: Jul 2003
Location: Boston
Posts: 249
Originally Posted by flyguy6
I noticed that my Plat Uber credit did not post under the Uber Cash I like it normally did. I called Amex and they confirmed that they made a change to the way the credit works. It no longer shows up under Uber cash and there is no way to visually see it is there within Uber Eats app. But they confirmed that the credit will work for the normal monthly amount. In case anybody else was wondering on this.
So no need to make sure "credits" is checked off your method of payment? IIRC, there's a green box with a check mark besides "credits".
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Old Jan 20, 2020, 12:22 pm
  #27  
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Join Date: Feb 2001
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Posts: 57,075
Originally Posted by Gig103
That practice has been largely (not entirely I'm sure) eliminated with the introduction of UberEats' 15% service fee. Uber was already charging those fees to the restaurant but previously they were bundled into the price.

I always see my credits as "free service and delivery" but in practice I don't think I've paid more than $7 for those, so still $8 in 'free food' for me.
I see that Door Dash menu prices are significantly higher than the regular menu prices for my favorite local pizzeria. Whenever these delivery services advertise "free service and delivery" and the like, they're risking class action lawsuits and possibly the attention of the consumer fraud division of state attorneys general offices. It's not "free" if you pay more for delivery than if you had shown up yourself at the counter. I'm totally okay with these higher prices -- delivery is worth paying extra for me -- but I don't like the deception.
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Old Jan 22, 2020, 8:55 am
  #28  
mia
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Posts: 48,955
This feature launched in March 2017. Uber's competitor Lyft recently launched a broad partnership with Chase, including 10 points per dollar on Sapphire Reserve and 5 points per dollar on lower tier cards.

Do we expect American Express and Uber to refresh this feature to add bonus points in addition to/instead of the monthly discounts?

Last edited by mia; Jan 22, 2020 at 9:34 am
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Old Jan 22, 2020, 11:19 am
  #29  
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
Originally Posted by mia
This feature launched in March 2017. Uber's competitor Lyft recently launched a broad partnership with Chase, including 10 points per dollar on Sapphire Reserve and 5 points per dollar on lower tier cards.

Do we expect American Express and Uber to refresh this feature to add bonus points in addition to/instead of the monthly discounts?
AA has added monthly or annual credits across all of its charge cards - its hard for me to see them going back on that now. I don't see Amex adding an Uber specific multiplier.

An interesting question is how long was the Uber/Amex deal signed for... Uber's business model and business considerations change daily. Do we know if Amex or Uber funds these credits? As Uber tries to become more profitable, will they pull back from the credit? It seems clear that Chase and Lyft's deal is two years as most of the benefits end in March 2022. Will Lyft similarly pull back in 2022 if the deal is too costly for them?
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Old Jan 22, 2020, 11:55 am
  #30  
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Join Date: Apr 2001
Location: NYC
Posts: 27,234
Just FYI that I posted in the Rider Services forum about recent experiences with Uber charging the TIP portion of my trip onto a different credit card from the fare, when paying with my Amex Platinum credit (and any overage on the fare to the card).

Uber charging tips to the wrong credit card

This Uber "benefit" can't be changed for something different soon enough...
ijgordon is offline  


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