Jan 11, 2020, 10:02 am
Last edit by: mia
American Express (USA)Trip Cancellation or Interruption terms:
https://www.americanexpress.com/us/c...ion-terms.html
American Express (USA) Trip Delay terms:
https://www.americanexpress.com/us/c...rip-delay.html
https://www.americanexpress.com/us/c...ion-terms.html
American Express (USA) Trip Delay terms:
https://www.americanexpress.com/us/c...rip-delay.html
Amex (USA) adding trip delay and cancellation coverage to select cards
Sep 24, 2019, 11:11 am
#1
Original Poster
Join Date: May 2005
Location: Los Angeles
Posts: 600
Amex (USA) adding trip delay and cancellation coverage to select cards
According to the Points Guy, Amex is adding trip delay and cancellation coverage to certain cards such as the Platinum (personal and business), Hilton Honors Aspire, Delta Reserve, etc.
https://thepointsguy.com/news/amex-t...hase-benefits/
https://thepointsguy.com/news/amex-t...hase-benefits/
Sep 24, 2019, 11:21 am
#2
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
According to the Points Guy, Amex is adding trip delay and cancellation coverage to certain cards such as the Platinum (personal and business), Hilton Honors Aspire, Delta Reserve, etc.
https://thepointsguy.com/news/amex-t...hase-benefits/
https://thepointsguy.com/news/amex-t...hase-benefits/
Sep 24, 2019, 11:26 am
#3
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Sep 24, 2019, 11:37 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
The portion of the T&C that's quoted says that tickets must be paid entirely with these cards, which would seem to exclude using a voucher/gift card/airline credit as well as (for example on DL) pay with miles. The Points Guy article later says that award tickets are covered if you pay taxes and fees with an AmEx card from the list, but I'm not sure I believe this. It's also ambiguous IMO what would happen if you purchase a ticket with for example a Plat charge card or DL Reserve card and then use points to purchase an upgrade that results in the ticket being reissued, especially if the cost in points is based on the fare difference.
Sep 24, 2019, 12:46 pm
#6
Join Date: Feb 2014
Location: PHL, LHR
Posts: 219
Sep 24, 2019, 12:53 pm
#7
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Funny, I've found the opposite to be true. AAA was much more responsive to my last roadside assistance request.
Sep 24, 2019, 1:15 pm
#9
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
This is a huge win IMO, on the heels of Citi dropping their protection, since I was using my Costco card except when booking IAP fares for the protection, and I almost had to buckle and get a CSR (I don't like Chase).
That is a loss, but it's far easier and less costly to replace than trip insurance. My auto insurer offers comparable roadside assistance for $1.50/mo, and AAA with a longer towing range is $150/year. On the flip side, trip insurance quotes I've received end up in the "5% of trip cost" value, and I buy business class tickets, so a single $3000 ticket is break-even versus an AAA policy. Heck, Delta wants $17 to protect a ~$300 domestic itinerary.
That is a loss, but it's far easier and less costly to replace than trip insurance. My auto insurer offers comparable roadside assistance for $1.50/mo, and AAA with a longer towing range is $150/year. On the flip side, trip insurance quotes I've received end up in the "5% of trip cost" value, and I buy business class tickets, so a single $3000 ticket is break-even versus an AAA policy. Heck, Delta wants $17 to protect a ~$300 domestic itinerary.
Sep 24, 2019, 1:19 pm
#10
Original Poster
Join Date: May 2005
Location: Los Angeles
Posts: 600
TPG provide clarification and said that only regular roadside assistance (the pay per use coverage) is being eliminated.
PREMIUM roadside assistance (4 uses per year with no cost to cardholder) which is offered on the high annual fee cards such as Platinum, Gold, etc. will be retained.
PREMIUM roadside assistance (4 uses per year with no cost to cardholder) which is offered on the high annual fee cards such as Platinum, Gold, etc. will be retained.
Sep 24, 2019, 1:33 pm
#11
Join Date: Jul 2015
Posts: 1,028
TPG provide clarification and said that only regular roadside assistance (the pay per use coverage) is being eliminated.
PREMIUM roadside assistance (4 uses per year with no cost to cardholder) which is offered on the high annual fee cards such as Platinum, Gold, etc. will be retained.
PREMIUM roadside assistance (4 uses per year with no cost to cardholder) which is offered on the high annual fee cards such as Platinum, Gold, etc. will be retained.
Sep 24, 2019, 1:37 pm
#12
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
This is a huge win IMO, on the heels of Citi dropping their protection, since I was using my Costco card except when booking IAP fares for the protection, and I almost had to buckle and get a CSR (I don't like Chase).
That is a loss, but it's far easier and less costly to replace than trip insurance. My auto insurer offers comparable roadside assistance for $1.50/mo, and AAA with a longer towing range is $150/year. On the flip side, trip insurance quotes I've received end up in the "5% of trip cost" value, and I buy business class tickets, so a single $3000 ticket is break-even versus an AAA policy. Heck, Delta wants $17 to protect a ~$300 domestic itinerary.
That is a loss, but it's far easier and less costly to replace than trip insurance. My auto insurer offers comparable roadside assistance for $1.50/mo, and AAA with a longer towing range is $150/year. On the flip side, trip insurance quotes I've received end up in the "5% of trip cost" value, and I buy business class tickets, so a single $3000 ticket is break-even versus an AAA policy. Heck, Delta wants $17 to protect a ~$300 domestic itinerary.
Sep 24, 2019, 2:51 pm
#14
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,856
I always assumed that the Amex coverage would get me home if I required medical evacuation, given that I called them first, at least on Plat/Cent. Is that one of the coverages that is going away on Jan 1, do I now need to buy medical evacuation insurance?
Sep 24, 2019, 2:55 pm
#15
Join Date: Nov 2013
Location: NYC
Programs: OZ Diamond *A Gold / Delta Gold
Posts: 775
"American Express is removing two underutilized benefits across the board: Travel Accident Insurance, which covers expenses specifically related to death or dismemberment during a covered trip, and Roadside Assistance Hotline."
I realize those are not used often, but they are extremely valuable when it happens, no? I wonder why it always has to be one taken for another given...
I realize those are not used often, but they are extremely valuable when it happens, no? I wonder why it always has to be one taken for another given...