UK Amex: can only provide UK numbers for verifying purchases
Jul 29, 2019, 10:57 am
#1
Original Poster
Join Date: Dec 2007
Location: PEK and BOS
Programs: BA - Blue
Posts: 4,530
UK Amex: can only provide UK numbers for verifying purchases
A somewhat niche issue, but I would think not entirely unique to the FT community.
I was logging into my UK Amex online account, and in keeping with most UK financial institutions trying to tackle online fraud I presume, there was a banner notice stating that "soon" they would need to contact me by SMS for online purchases. So I went to update my contact details. However, the _ONLY_ options, be it work/ mobile/ home numbers were UK numbers.
As it happens, I (mostly) work overseas, so this rather a problem for me....I have put in my UK mobile number, but that will only be helpful a fraction of the time...
By contrast, my bank allows for any phone number, so it seems it doesn't necessarily need to be like this.
My own rather niche issues aside, this sort-of fraud prevention will surely get in the way of making online purchases overseas if one is using a local SIM card etc??
tb
I was logging into my UK Amex online account, and in keeping with most UK financial institutions trying to tackle online fraud I presume, there was a banner notice stating that "soon" they would need to contact me by SMS for online purchases. So I went to update my contact details. However, the _ONLY_ options, be it work/ mobile/ home numbers were UK numbers.
As it happens, I (mostly) work overseas, so this rather a problem for me....I have put in my UK mobile number, but that will only be helpful a fraction of the time...
By contrast, my bank allows for any phone number, so it seems it doesn't necessarily need to be like this.
My own rather niche issues aside, this sort-of fraud prevention will surely get in the way of making online purchases overseas if one is using a local SIM card etc??
tb
