On Why American Express
Jul 23, 2018, 6:28 pm
#31
Join Date: Aug 2009
Location: BNA and TPA
Programs: AA-EXP, UA, WN, DL- zilch by choice, IHG-Diamond, Marriott-Gold, Hilton Gold,
Posts: 566
I've had one sort of Amex card or the other since 1981 when, barely out of college, I got a Green Card. I've had good service and some pretty terrible service over the years. Perhaps the worst was when I was a victim of identity theft. I won't go into the circumstances, but they involved numerous fraudulent charges on one my Amex card and attempts to open mobile phone and other accounts in my name.I was pretty sure it was an inside job as it was a brand new card that I had activated and then put in a drawer.
Amex fraud dept told me what I needed to do, but were otherwise unhelpful and unwilling to admit anything. I was stuck with completing all the ID theft paperwork with little asssitance from Amex.
Unsatisfied, I eventually was able to talk to one of their fraud investigators who confirmed it was an Amex employee that had been the perpetrator.
Granted this happened some years ago before ID theft became as prevalent as it has. Nonetheless, Amex really let me down.
I kept the card, but have used it a lot less than I would have over the years if they had been more forthcoming and helpful.
Amex fraud dept told me what I needed to do, but were otherwise unhelpful and unwilling to admit anything. I was stuck with completing all the ID theft paperwork with little asssitance from Amex.
Unsatisfied, I eventually was able to talk to one of their fraud investigators who confirmed it was an Amex employee that had been the perpetrator.
Granted this happened some years ago before ID theft became as prevalent as it has. Nonetheless, Amex really let me down.
I kept the card, but have used it a lot less than I would have over the years if they had been more forthcoming and helpful.
Jul 24, 2018, 12:00 pm
#32
Join Date: Apr 2018
Posts: 262
I've had one sort of Amex card or the other since 1981 when, barely out of college, I got a Green Card. I've had good service and some pretty terrible service over the years. Perhaps the worst was when I was a victim of identity theft. I won't go into the circumstances, but they involved numerous fraudulent charges on one my Amex card and attempts to open mobile phone and other accounts in my name.I was pretty sure it was an inside job as it was a brand new card that I had activated and then put in a drawer.
Amex fraud dept told me what I needed to do, but were otherwise unhelpful and unwilling to admit anything. I was stuck with completing all the ID theft paperwork with little asssitance from Amex.
Unsatisfied, I eventually was able to talk to one of their fraud investigators who confirmed it was an Amex employee that had been the perpetrator.
Granted this happened some years ago before ID theft became as prevalent as it has. Nonetheless, Amex really let me down.
I kept the card, but have used it a lot less than I would have over the years if they had been more forthcoming and helpful.
Amex fraud dept told me what I needed to do, but were otherwise unhelpful and unwilling to admit anything. I was stuck with completing all the ID theft paperwork with little asssitance from Amex.
Unsatisfied, I eventually was able to talk to one of their fraud investigators who confirmed it was an Amex employee that had been the perpetrator.
Granted this happened some years ago before ID theft became as prevalent as it has. Nonetheless, Amex really let me down.
I kept the card, but have used it a lot less than I would have over the years if they had been more forthcoming and helpful.
Jul 25, 2018, 2:59 am
#33
Suspended
Join Date: Oct 2014
Posts: 16,871
Long time Plat card holder and remain a satisfied customer. But as much as I’ve enjoy this thread and sincerely appreciate the OP’s view I’m hesitant to use the word loyalty. I view it more as a product that delivers a good service.
I doubt Amex would have much loyalty to me should I stop paying the bill nor would I suspect that my loyalty would continue should the product no longer offer me the services and benefits which brought me to them in the first place.
I doubt Amex would have much loyalty to me should I stop paying the bill nor would I suspect that my loyalty would continue should the product no longer offer me the services and benefits which brought me to them in the first place.
Jul 25, 2018, 6:38 pm
#34
Join Date: Apr 2013
Posts: 799
I have been with them for over 25 years.
they really are no better than anyone else. I have't the foggiest idea what people are talking about - they have never really helped me and generally are a hindrance. Probably the only reason I keep them around is because:
a. Everyone is pretty bad between phone trees and novice CSR's.
b. I am lazy and don't want to hunt for another card.
fanatical devotion to a company for any reason is absurd. They see you as a dollar sign pure and simple.
If amex irritated me enough I would dump them in a second and switch to someone else.
they really are no better than anyone else. I have't the foggiest idea what people are talking about - they have never really helped me and generally are a hindrance. Probably the only reason I keep them around is because:
a. Everyone is pretty bad between phone trees and novice CSR's.
b. I am lazy and don't want to hunt for another card.
fanatical devotion to a company for any reason is absurd. They see you as a dollar sign pure and simple.
If amex irritated me enough I would dump them in a second and switch to someone else.