SMS Text Amex Concierge Centurion/Platinum Service Discontinued
Apr 18, 2018, 10:46 am
#1
Original Poster
Join Date: Dec 2007
Location: New York, NY
Programs: Amex Centurion (US), Delta Plat, SPG Gold, Marriott Gold, HHonors Gold
Posts: 10
SMS Text Amex Concierge Centurion/Platinum Service Discontinued
As of Monday, April 16, 2018, "Text AMEX Concierge", a nice perk for targeted Centurion Card and Platinum Card users has ceased service. Texting them returns an auto-reply "Text AMEX is no longer available; please contact Concierge via email or phone by calling the number on the back of your card. We look forward to assist you!"
I first received an invite to the service at the end of 2012 and it was a major perk for me: instant responses without needing to make a call vs 8 hour response times for email (even Centurion customers).
Another devaluation of the benefits for Centurion members (and Platinum)
Auto-Response from Amex Concierge
I first received an invite to the service at the end of 2012 and it was a major perk for me: instant responses without needing to make a call vs 8 hour response times for email (even Centurion customers).
Another devaluation of the benefits for Centurion members (and Platinum)
Auto-Response from Amex Concierge
Apr 21, 2018, 2:07 pm
#4
formerly leemaj
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTP, Hyatt Globalist, UA Gold, SW Companion Pass
Posts: 217
Ask Amex works well for most mundane tasks. It uses AI/bots for things like restaurant reservations but also has real people as a backup to make phone calls.
Apr 24, 2018, 6:38 pm
#5
Join Date: Jun 2009
Programs: AMEX Business Centurion
Posts: 418
Concierge by SMS was the one method that made sense for me. Now I will revert back to simply not using Concierge, as it just takes too long to call and go through all the authentication and "how are you today?" chit chat. Easier to just book things online myself. Two steps forward and one step back!
Apr 24, 2018, 6:59 pm
#6
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Apr 26, 2018, 2:38 pm
#9
Join Date: May 2016
Posts: 393
I believe you can use the app to talk to concierge now, no? I find the concierge mostly useless but I did use them to try to secure a table somewhere a few months back.
Obviously, they are trying to get more ROI on the Mezi acquisition so are going to probably push more things to AI chat
Obviously, they are trying to get more ROI on the Mezi acquisition so are going to probably push more things to AI chat
Apr 26, 2018, 2:50 pm
#10
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,790
I believe you can use the app to talk to concierge now, no? I find the concierge mostly useless but I did use them to try to secure a table somewhere a few months back.
Obviously, they are trying to get more ROI on the Mezi acquisition so are going to probably push more things to AI chat
Obviously, they are trying to get more ROI on the Mezi acquisition so are going to probably push more things to AI chat
Apr 26, 2018, 3:53 pm
#11
Join Date: May 2016
Posts: 393
Not sure if everyone has access but I was not invited to the AskAmex pilot (as far as I know).